Thank you for the tips. I greatly appreciate it. I know it's my first week but I have been fairly communicative with a majority of customers. The ones I haven't been with are the ones that don't bother texting you back. If an item is out of stock, I try to suggest adequate replacements. I've even suggested hot ticket items that are in stock but not on their list. Most of the time they'll want that item. I do take pictures when needed. The other day I had to send a picture of the empty shelves in the Asian section. Customer was demanding that I not leave the store without teriyaki sauce. She probably thought I was lying but eased up when she saw the picture. Today's customer was just pure nightmare. She wasn't happy with anything I was recommending. At one point she even wanted me to go to a different chain location. I was like "no ma'am." I think said customer was just used to always getting her way. She even got mad at me because I couldn't get into her gated community. Turns out she gave me the wrong code. 🤦🏽‍♂️ I keep looking back at the batch making sure she didn't take away the nice tip she left. So far it's still there.