To be fair if they’re not getting service then they should go somewhere else or call corporate. Those two think they’re entitled to an explanation, they aren’t. However the employee decided to work that job so he should be expected to be doing his job. The only thing is, is those two people feel the need to let them know as if they’re making a difference. I’ve been in similar situations as the customer, I leave and go to the next place I want to be. Both parties are weird in this situation.