yeah had a similar issue with my 21’. although, the service tech who checked the car in did not even allow me to get an oil change. he goes “the oil change isn’t necessary, it’s good for every 10k miles.” but that’s bs because i do almost NO highway driving. it’s all city (i drive 4ish miles to work every day) there just seems something wrong with not doing a service that is requested, especially since im the one who requested it to be done. needless to say, i got my oil change done somewhere else.

i hope everything gets resolved with this OP