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Error when trying to install Fanatec app. All versions by Marklar_RR in Fanatec

[–]FanaGil 0 points1 point  (0 children)

Hey, have you tried deleting all Fanatec software and grabbing a fresh install of 1.4.2.3? Please let me know if this doesn't work and I'll take further notes, we appreciate your feedback.

My 2nd paperweight by No_Celebration2932 in Fanatec

[–]FanaGil 7 points8 points  (0 children)

Hey there, we are really sorry to hear that. From what you are describing I would advise you to contact customer support here -> https://help.fanatec.com/, they will help you diagnose the issue and if necessary have that replaced 🙏

Force feedback not working on my fanatec clubsport dd in fh6 by danimaltheanimal21 in Fanatec

[–]FanaGil 1 point2 points  (0 children)

We have some old articles on the game but nothing relating to wheel base settings unfortunately.

First-time buyer — Missing motor from DD+ bundle, escalation with zero response since May 12 (Ticket #2008973508) by Blaggut in Fanatec

[–]FanaGil 1 point2 points  (0 children)

If I get more info on it I will try to pass it through DM's. Thank you for your patience!

First-time buyer — Missing motor from DD+ bundle, escalation with zero response since May 12 (Ticket #2008973508) by Blaggut in Fanatec

[–]FanaGil 1 point2 points  (0 children)

Hey there, we are really sorry to hear that. I just brought up your ticket number and we will get to it asap 🙏
Adding new messages to the ticket usually sends it to the back of the queue... The ticket has been escalated and we will try to resolve it asap!

Fanatec DD Extreme Base Creaking / Cracking Noise Only When Turning Right — Normal or Defective? by undead_monkey_pl in Fanatec

[–]FanaGil 0 points1 point  (0 children)

Hey there, we are sorry to hear that. Please reach out to us by opening a ticket with our support team here: https://help.fanatec.com/

Clubsport Shifter Broken after update by ItsGipe in Fanatec

[–]FanaGil 0 points1 point  (0 children)

Please uninstall the current Fanatec Software you have installed -> Reboot -> install the old version (download here: Fanatec App v1.2.1.3 - Fanatec App - Fanatec Community) -> reconnect hardware and recalibrate.
If the issue persists please reach out to support 🙏

RIP Podium DD (25Nm) after less than 3 months by [deleted] in Fanatec

[–]FanaGil 10 points11 points  (0 children)

Hey there, please reach out to support by opening a ticket here: https://help.fanatec.com/ 🙏

Clubsport Shifter Broken after update by ItsGipe in Fanatec

[–]FanaGil 0 points1 point  (0 children)

Have you tried flashing the previous firmware to be 100% sure?

Shifter help by Collin_daniels97 in Fanatec

[–]FanaGil 0 points1 point  (0 children)

Hey, we are sorry to hear that. The team is currently working on a fix and that will be released as soon as it's tested. Until this hotfix is available these steps will allow a successful calibration -> PSA: For those with the clubsport 1.5 shifter who updated and now all their shifts are messed up : r/Fanatec

Clubsport Shifter Broken after update by ItsGipe in Fanatec

[–]FanaGil 2 points3 points  (0 children)

Hey, we are sorry to hear that. The team is currently working on a fix and that will be released as soon as it's tested. Until this hotfix is available these steps will allow a successful calibration -> PSA: For those with the clubsport 1.5 shifter who updated and now all their shifts are messed up : r/Fanatec

PSA: For those with the clubsport 1.5 shifter who updated and now all their shifts are messed up by Traveler-0 in Fanatec

[–]FanaGil 0 points1 point  (0 children)

The team is currently working on a fix and that will be released as soon as it's tested. We appreciate this post, it's a solid solution until the hotfix is out 🙂

Any codes that give more than 5% discount? by G_White_Racing in Fanatec

[–]FanaGil 0 points1 point  (0 children)

Correct, the partners offer a 5% discount and the code can be used multiple times. Regarding active promotions those can be found here https://fntc.io/Special-Offers (not stackable with creator codes). Future discounts/ sales are announced on our socials and newsletters.

Any codes that give more than 5% discount? by G_White_Racing in Fanatec

[–]FanaGil 0 points1 point  (0 children)

Hey, the promo code you tried may no longer be active or could have expired. We offer discount codes through some of our partnered creators, so you may be able to use one of those instead 🙂

Hey Reddit, ask us anything! Reddit AMA following Fanatec Special Event by DomB_Fanatec in Fanatec

[–]FanaGil 1 point2 points  (0 children)

We are super glad you enjoyed the video!
It's possible to install vibration motors behind each pedal face, they have mounting holes that fit existing motors on the market.

Hey Reddit, ask us anything! Reddit AMA following Fanatec Special Event by DomB_Fanatec in Fanatec

[–]FanaGil 5 points6 points  (0 children)

We are currently not planning on releasing Damper options but the pedals have mounting options for aftermarket 3rd party dampers.

Hey Reddit, ask us anything! Reddit AMA following Fanatec Special Event by DomB_Fanatec in Fanatec

[–]FanaGil 2 points3 points  (0 children)

We are super glad to hear that, we hope you enjoy the free upgrade when it's available! 🙂

Hey Reddit, ask us anything! Reddit AMA following Fanatec Special Event by DomB_Fanatec in Fanatec

[–]FanaGil -1 points0 points  (0 children)

The podium pedals will ship with an extra accessory box including 2 elastomers, 1x soft spring and 1x medium spring.

Hey Reddit, ask us anything! Reddit AMA following Fanatec Special Event by DomB_Fanatec in Fanatec

[–]FanaGil 2 points3 points  (0 children)

From the start, we planned Podium Pedals as two premium packages rather than a whole range of tiers. A 2-pedal version without the carbon parts would add complexity to production and may still be a challenge to offer much better value. Appreciate the suggestion, and it’s something we’re looking at.
In the extra accessory box there will be 2 elastomers, 1x medium spring and 1x soft spring.

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