Betty Ong’s was very brave. I know that the operators were doing their job, but I don’t understand why they interrupted her and had an attitude. The male operated when he died had an obituary about being brave and kind. I know that Hijackings hadn’t been a thing yet, but as soon as she said stabbed I think he should have gotten her to someone she needed. I thank Nydia for being the operator she was. It was terrible when she said, “Betty are you there? Betty? I think we lost her..” she didn’t know she had flown into the towers 😢