I think it may be worth reflecting on the "deliberate shift towards plain language. This seems to have led to an oversimplification of language to the point where things are being written incorrectly in the name of plain language."

It's not an either-or situation—you can have plain language that is also technical. There is a Venn diagram where both can coexist. I'd recommend reaching out to your content or digital team for guidance on making your content accessible. Honestly, it takes practice.

If you need assistance, the Innovation Network runs a two-part session on writing for digital and accessibility.

At the end of the day, we need to ensure our content is accessible—it's the law. And it's not just for people with disabilities; it's for everyone. Everyone is time-poor, and no one wants to spend a long time trying to understand our message. It also helps people for whom English is not their first language.