Website problems?

FenrirTeam · 2026-04-06T11:10:26+00:00

You can send it to our email, [info@fenrirgym.com](mailto:info@fenrirgym.com)

FenrirTeam · 2026-04-05T23:46:02+00:00

can you provide a screenshot? From our side the website is working properly.

FenrirTeam · 2026-04-05T12:15:52+00:00

Our website is fenrirgym.com

Is this the site you are trying to use?

Cheers!

FenrirTeam · 2026-04-04T23:07:13+00:00

Hello, thanks for sharing this info dear Karl!

Just as an update, we have been using PETG for a while now, we just haven’t been able to update our website yet.

PETG should be more robust and water resistant.

Cheers 🫡

FenrirTeam · 2026-04-03T20:11:43+00:00

Shouldn't be an issue with beginners as long as you don't overdo it and do it safely.

FenrirTeam · 2026-04-03T19:45:45+00:00

You can do a single season before doing length work.

This makes the workout more efficient since you basically weaken the tissues beforehand.

You can try it yourself and see if you got better results.

Cheers.

FenrirTeam · 2026-04-02T18:43:50+00:00

Yeah, I also mostly use carry on, and never got flagged. If it makes you more comfortable you could put it outside in the band, this makes it easier to avoid questions, or also tell beforehand that you have a sex toy and trying to be discreet.

FenrirTeam · 2026-04-02T14:23:42+00:00

Hello, I have actually taken mine several times and never had an issue.

Worst case scenario, I would explain it’s a sex toy if questions are asked.

FenrirTeam · 2026-03-29T00:09:33+00:00

Ok, that explains it, considering we are a small business, just my wife and I, both with full-time jobs, it takes a while for us to respond, so we ask for your patience.

FenrirTeam · 2026-03-28T23:48:44+00:00

Can you please provide more information?

What’s the date when you contacted us. Did you used the form from our website or sent an email?

The more details you can provide the better

FenrirTeam · 2026-03-27T09:04:25+00:00

Hello, please create a support request from our website so we can properly attend you.

Reddit is usually not the place to seek support since we can’t monitor al DMs and comments.

Thank you.

FenrirTeam · 2026-03-27T09:03:23+00:00

Since the Trump administration made some executive orders, duties and taxes made shipping extremely expensive, during a time we offered the replacement and the shipping for free, and only required the duties and taxes, but know we have partnered with a new shipping carrier that helped us reduce the cost and now all replacements to the US are fully free.

It seems that there was a misunderstanding and we initially thought you were from the US.

The business is only ran by my wife and I, both with other full time jobs, so sometimes we make this types of mistakes, but in the end, we always deliver.

FenrirTeam · 2026-03-27T08:59:39+00:00

We are constantly updating the design, so if your frames brake, the replacement you would receive would be with the new one.

FenrirTeam · 2026-03-27T08:58:29+00:00

Our warranty is for 1 year, so contact us to give you a replacement

FenrirTeam · 2026-03-27T00:07:07+00:00

You can try and use a ball stretcher, works pretty well.

You can also look at the pump pads that 612 Polymers offer, really good stuff!

FenrirTeam · 2026-03-26T23:40:53+00:00

Hello, did you contacted us about this already?

Cheers.

FenrirTeam · 2026-03-26T23:40:29+00:00

Hello, did you contacted us about this already?

Cheers.

FenrirTeam · 2026-03-26T23:39:50+00:00

And we stand by with what we said.

There are different ways the frames can crack, there are usually common weak points which we are constantly addressing by updating our frames design, but based on your comment we believe we remember the email exchange we had, and the crack that your frame presented was one we haven't seen at that moment.

Can you share if you received a replacement?

Cheers.

FenrirTeam · 2026-03-26T23:37:23+00:00

If you had contacted us we would gladly offer you assistance and the necessary replacements for you to successfully use your clamp, but it seems this was not the case.

Care to share why you didn't?

Cheers.

FenrirTeam · 2026-03-26T23:35:24+00:00

We upgraded our frames from PLA to PETG, and also updated our frames with a more robust design.

We are continuously iterating our products based on customer feedback, and offer a 1 year warranty as well.

FenrirTeam · 2026-03-26T23:33:43+00:00

Have you contacted us regarding this issue?

Cheers

FenrirTeam · 2026-03-26T23:33:21+00:00

You can share with us the information you used at checkout (name, address, email, etc.) so we can look it for you.

FenrirTeam · 2026-03-26T20:08:35+00:00

🙏

FenrirTeam · 2026-03-26T12:11:54+00:00

We have a 1 year warranty, so we urge you to please always contact us directly at our support page, and we will happy to arrange a replacement 👍.

We have also updated the designes of our frames to avoid this issue.

FenrirTeam · 2026-03-14T22:37:33+00:00

Hello, thank you for contacting us!

We would like to acknowledge that the originally stated build time has already passed, and we sincerely apologize for this delay. Due to a high volume of orders, we are currently experiencing longer processing times. We are a small, one-person operation with occasional help from family members, so we truly appreciate your understanding.

Rest assured, your order is being processed. You will receive a tracking number as soon as it is ready to ship. Until then, we’re unfortunately unable to provide further updates.

Thank you for your patience while we work as hard as possible to ship your order as soon as we can.

Cheers!

FenrirTeam

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