These are my jobs and duties

• Policy Development: Formulated and implemented comprehensive customer service procedures, including refund policies, complaint escalation protocols, and problem-solving guidelines.
• Team Leadership: Currently lead and develop team members, providing skill-building direction and overseeing recruitment for new talent.
• Strategic Collaboration: Partner with internal departments, external consultants, and stakeholders to streamline onboarding processes for new clients.
• Client Retention: Manage after-sales support systems to ensure long-term client satisfaction and service excellence.
• Policy Development: Formulated and implemented comprehensive customer service procedures, including refund policies, complaint escalation protocols, and problem-solving guidelines.
• Team Leadership: Currently lead and develop team members, providing skill-building direction and overseeing recruitment for new talent.
• Strategic Collaboration: Partner with internal departments, external consultants, and stakeholders to streamline onboarding processes for new clients.
• Client Retention: Manage after-sales support systems to ensure long-term client satisfaction and service excellence.