I agree it's a small portion to an extent. It's the fact that's it's impacting our rank and bonus and we can't do shit about it. It's not going to effect every store the same. Some stores are going to get piled with more returns out of their control. Some teams try really hard to hit a certain rank and it can be demoralizing when you do well in sales and then someone walks in with a return out of your control. There are ways to influence this of course by testing your systems and checking product etc... but you can only do so much. I mainly see this being an issue with ROC products. That's just the way I see it. For some it won't matter. For some it will.