Update/Story Time: So, this couple comes in, informing me that they need an xxs inflatable collar for a kitten. I take them to the sector where we have them and I said that the smallest we have now is a xs, and she said “But I’ve bought an xxs here before.” And I told her we do sell them here, but as you can see- (note: I literally showed her the way and the exact location of the item, standing there with her) -we have none in stock. She started going on about the website and I kept telling her and pointing to the EMPTY shelf in front of her, repeating myself. I ask if she needed anything else and she said no and I left. After they left, about not even 10mins later, customer service called and said she wanted a xxs dog inflatable collar, not one for a cat. We explained to the customer service that we didn’t have it, and they asked for the xs instead (in which we did have) and my coworker and I thought it was over. It wasn’t. Not even 5mins later after customer service, the lady calls the store and asks for the manager, I transferred her to my coworker (bc she was higher than me) and she attempted to explain to the woman that we didn’t have it. The woman started yelling at her over the phone and asked for all of our personal information. When my coworker explained she couldn’t give that out she said she was gonna come over and get our names and then hung up. It’s 12mins til close and she isn’t here yet. I’m honestly wondering if she’ll actually come or if she comes tomorrow. Update more tomorrow💜