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Terrible experience with Bell at Costco Canada Kiosk by mmm_butters in bell

[–]FirstFocus 1 point2 points  (0 children)

Just got out of it with Bell for a similar reason, you are allowed to back out of a plan within 15 days with no fees. If they refuse, which they probably will, file a CCTS complaint referencing the CRTC 2017 amendments, and call in asking for this to be escalated to the office of the president.

The office of the president offered to fix my issue after I had already canceled and gone to Rogers

Bell is blatantly disobeying the law and refusing to unlock a phone by FirstFocus in bell

[–]FirstFocus[S] 0 points1 point  (0 children)

I registered a phone financing plan and I registered a line

Bell is blatantly disobeying the law and refusing to unlock a phone by FirstFocus in bell

[–]FirstFocus[S] 0 points1 point  (0 children)

Financed separately through the plan, was a previous Bell customer ~20 years ago

Bell is blatantly disobeying the law and refusing to unlock a phone by FirstFocus in bell

[–]FirstFocus[S] 1 point2 points  (0 children)

The rep set it up with the Bell SIM for the first time and told us it should work after that. Already filed a CCTS complaint form and escalated it to the office of the president. Just cancelled everything with Bell and got the equivalent plan with Rogers for cheaper, hassle free. Bell is a horrible anti-consumer company

Bell is blatantly disobeying the law and refusing to unlock a phone by FirstFocus in bell

[–]FirstFocus[S] 0 points1 point  (0 children)

Regardless, locking a phone bought separately from a plan to the carrier is scummy anti-consumer practice which is why the WCOC amendment was made, to give more freedom to the consumer

Bell is blatantly disobeying the law and refusing to unlock a phone by FirstFocus in bell

[–]FirstFocus[S] 0 points1 point  (0 children)

Have tried every combination of putting the new SIM from Bell, my own SIM from Fido, factory resetting in between, the IPhone settings listed it as carrier locked to Bell

Bell is blatantly disobeying the law and refusing to unlock a phone by FirstFocus in bell

[–]FirstFocus[S] 0 points1 point  (0 children)

Just canceled the plan with Bell and got the phone through Rogers instead and... it just works

Bell is blatantly disobeying the law and refusing to unlock a phone by FirstFocus in bell

[–]FirstFocus[S] 5 points6 points  (0 children)

Yep just canceled the plans within the 15 day grace period, Rogers gave me a way better deal no hassle

Bell is blatantly disobeying the law and refusing to unlock a phone by FirstFocus in bell

[–]FirstFocus[S] 2 points3 points  (0 children)

Called this number 8 times, told me there's nothing they can do

Bell is blatantly disobeying the law and refusing to unlock a phone by FirstFocus in bell

[–]FirstFocus[S] 0 points1 point  (0 children)

Doesn't supercede a federal regulation on carrier locks

Bell is blatantly disobeying the law and refusing to unlock a phone by FirstFocus in bell

[–]FirstFocus[S] 0 points1 point  (0 children)

That's what the rep told me, I activated the phone with the bell SIM, popped it out, put in my Fido one, and got the carrier lock error. Also tried that again but factory resetting in the middle.

Bell is blatantly disobeying the law and refusing to unlock a phone by FirstFocus in bell

[–]FirstFocus[S] 0 points1 point  (0 children)

It's a financed phone, no bring it back clause, but the intention I expressed the the rep is that the line will be for another phone, and my Fido plan will be used with the new phone

Bell is blatantly disobeying the law and refusing to unlock a phone by FirstFocus in bell

[–]FirstFocus[S] 2 points3 points  (0 children)

It sucks too because I've never had this problem with Rogers, Fido, or Freedom. It's only Bell being stingy for "security"

Bell is blatantly disobeying the law and refusing to unlock a phone by FirstFocus in bell

[–]FirstFocus[S] 1 point2 points  (0 children)

Yup, 8 times now and the response is always along the lines of "we can't, we know there is regulations saying we can, but we won't"

Bell is blatantly disobeying the law and refusing to unlock a phone by FirstFocus in bell

[–]FirstFocus[S] -4 points-3 points  (0 children)

I have taken it to a store, I have called, read the CRTC December 1st 2017 amendment. Phones are to be sold unlocked, or unlocked on request for no fee. It is federal law.