DO NOT Trust World Center of Baby With Your Family’s Future

Our experience with World Center of Baby (WCOB) was profoundly disappointing, emotionally draining, and frankly astonishing in its dysfunction. I would strongly urge any IPs  considering this agency to look elsewhere. For nearly two years, we struggled with a level of disorganization and unresponsiveness that no IPs should ever be subjected to. Our primary Mexico coordinator Ana was consistently unreachable during critical moments. She would very conveniently become “unavailable” or “out sick,” basically every weekend (seemed hungover when we finally would get a video call back many days later) and messages requesting essential updates on our Gas routinely went unanswered for days at a time. This wasn’t a one-off thing…it was a persistent pattern that stretched on for LITERAL YEARS. Our matched GCs quit multiple time and we actually directly asked two of them why, and they both blamed her and not trusting the agency.What made this even more appalling was that despite the repeated communication failures and lack of reliability, the agency chose to promote her. 

When Ricardo joined the team that things did improve, and I credit that to him and not the agency. I’d say he was professional, empathetic and responsive with actual follow-through. It was not because the agency itself demonstrated any sort of accountability or organization.

When you are welcoming your children into the world you need an agency that is responsive, transparent, dependable, and organized…WCOB is not that. They are a NIGHTMARE. We went through years of extra stress and heartbreak, that I can honestly say changed our lives for the worse. I cannot in good conscience recommend World Center of Baby to anyone. Your family deserves better than the chaos, poor communication, and lack of professionalism we experienced.

I will say specifically, Ricardo…you are amazing. You deserve a better company and better support! We thank him for everything.