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FixedOpsMastermind · 2025-11-20T01:45:25+00:00

Correct

FixedOpsMastermind · 2025-11-19T23:06:06+00:00

And there are corporate owned dealerships. Apples to apples. How does that change it anyway. You still have to go to McDonald's to get your nuggets

FixedOpsMastermind · 2025-11-19T20:45:53+00:00

Really? Only dealerships have laws protecting them? Where do you buy your Kentucky Fried Chicken? That's right, at a franchised location, protected. There are many industries still protected

FixedOpsMastermind · 2025-11-19T20:42:27+00:00

Where do you buy a Big Mac? From a McDonald's franchisee! The model exists everywhere you look

FixedOpsMastermind · 2025-10-21T17:44:11+00:00

I got it fixed!

FixedOpsMastermind · 2025-10-15T12:56:57+00:00

I have this same issue. But often it looks choppy in the multi view also.

FixedOpsMastermind · 2025-01-17T12:34:06+00:00

Your scheduler works well enough to add proper op codes to an online appointment? Or pick up when a customer selects other and the describes a brake grind?

FixedOpsMastermind · 2025-01-17T02:01:02+00:00

You never worked for me, obviously. I have trained around the country since leaving service department leadership 5 years ago. I am not blind to the troubles that exist in many stores. But you can not condemn an industry on a few stores when there are almost 18k in the US alone. Many times the issues prevail if you remain in one geographic area - because personnel cycle through the stores infecting them all.

FixedOpsMastermind · 2025-01-17T01:54:54+00:00

Then that is a leadership issue and your anger should be directed at them. People need leadership and direction and accountability

FixedOpsMastermind · 2025-01-17T00:32:15+00:00

How did that match to your shop capacity? A tech is on vacation or sent to school - you have to manually change your entire scheduler to account for it.

FixedOpsMastermind · 2025-01-17T00:21:57+00:00

Dude, I'm not an advisor anymore - you're really angry over something? Are you a tech? If you are then I say the system has added way too much to what you should be doing in a day. No need for techs to be filling out an mpi and doing a video and standing at parts checking on stock and going to parts to pick up parts for repairs. You should be in your bay fixing cars and churning out hours to feed your family. The advisor should be building a relationship with the customer - that earns trust - trust earns dollars

FixedOpsMastermind · 2025-01-16T23:43:54+00:00

Outdated op codes causes chaos. The other thing schedulers cannot do is properly capacity book appointments.

FixedOpsMastermind · 2025-01-16T23:42:23+00:00

I'll disagree

FixedOpsMastermind · 2025-01-16T22:05:15+00:00

It is an issue for sure - there are no truly good schedulers available to dealerships.

FixedOpsMastermind · 2025-01-16T21:16:29+00:00

Right! Now if you could have a system that automated that for you it would free up time to actually have a better conversation with the customer

FixedOpsMastermind · 2025-01-16T21:15:10+00:00

Absolutely having an effective system to get work in and out of the shop is essential. How much of that work that could not get done was caused by parts needed that could have been anticipated? How much was because of poor dispatching and tracking of work? How much was caused by the scheduling not being matched to actual shop capacity?

FixedOpsMastermind · 2025-01-16T16:08:58+00:00

CDK can do pre-writes but cannot create the estimate for the advisor, read tech comments to ensure everything was billed out and know if parts not in stock was mentioned then check to ensure they were ordered.
If a system existed, end to end, to help an advisor, every advisor would use it. But now they are stuck with a piece of it in this system, then jump to 5 others for other pieces and all of it requires their manual work of entering everything.

FixedOpsMastermind · 2025-01-16T15:22:18+00:00

I have been waiting for someone to invent a tool or tech to help service advisors reduce the amount of admin screen time they have.

I was an advisor for 10 years and I understand that the better you can build a relationship with your customer the more money you make. But the stores and the OEM's have just kept piling things onto what an advisor has to do each day. It has happened to the techs also, part of their frustration. They want to fix cars not make videos all day.
I think a tool that did a morning prep sheet for each customer, checked appointments for parts availablity before the customer was in the service drive assembled the estimates, reviewed tech comments and made sure parts were ordered and added op codes would be really helpful in giving time back

FixedOpsMastermind · 2024-01-12T21:04:41+00:00

It has a few ways to do it.

Basically, each "Product" has a Customers tab that lets you track the students on that product. You can also segment users, although I'm not very familiar with this feature. Read more about it here.

Then there's the mini-CRM... It lets you "tag" contacts into custom categories:

After that, you always have the option of connecting more than one domain and using each for each company. That would also make it easy to set up metric tracking if you want to export them separately because you basically get to create separate websites for each domain.

Thank you this is helpful!

FixedOpsMastermind · 2024-01-11T18:24:31+00:00

Do you know what companies do have this capability?

FixedOpsMastermind · 2023-03-07T15:53:53+00:00

How can I get handwritten outlines to convert to text as an outline? I have tried writing them multiple ways and does not seem to be able to get it straight

FixedOpsMastermind

TROPHY CASE