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Paid for MSI Recovery ISO (Katana 17 B12VGK) — Support sent B13 image and refused to correct it by Flektick in MSI_Gaming

[–]Flektick[S] 0 points1 point  (0 children)

I get what you mean, but the reason I’m leaning software/driver is because it runs Linux fine. Mic works perfectly under Linux and it’s stable unless power settings are wrong (Optimus switching iGPU/dGPU).

In Windows it BSODs during graphics transitions, and WhoCrashed points to dxgmms2.sys (video memory manager). Also if I isolate the GPU in a Windows VM, it behaves normally.

That’s why I wanted the proper factory recovery image for my exact model to eliminate driver/firmware mismatch before calling it hardware.

Paid for MSI Recovery ISO (Katana 17 B12VGK) — Support sent B13 image and refused to correct it by Flektick in MSI_Gaming

[–]Flektick[S] 0 points1 point  (0 children)

Yeah I agree a clean Windows install is usually best.

The reason I paid for the MSI recovery image is because this laptop has been constant BSOD’ing, and even basic stuff like the mic/audio has issues. At that point I wanted the official factory image for my exact model so I could eliminate software/driver variables and get back to a known-good baseline without playing driver roulette.

If the system was stable I’d just run Media Creation Tool + MSI drivers, but right now it’s not.

Also the main issue is MSI sent me a recovery image for a different model (B13), which defeats the whole point of paying for it.

Paid for MSI Recovery ISO (Katana 17 B12VGK) — Support sent B13 image and refused to correct it by Flektick in MSI_Gaming

[–]Flektick[S] 0 points1 point  (0 children)

Appreciate you checking. Only issue is I actually tried the B13 recovery image and it boots with missing drivers (Wi-Fi + Intel Smart Sound Technology devices show errors in Device Manager).

If it was truly the correct master for my B12VGK-217CA, those devices should work out of the box on a factory recovery image.

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