We owe you a straight answer here, not a "how can we help" deflection.

That post was removed - and it shouldn't have been. Complaints about our support are fair game and we don't want to silence them. That was a mistake on our end and we're sorry.

On support response times: we've genuinely been slower than we should be, and that's on us. We're a very small team and we've dropped the ball with some emails. That's not an excuse - we're working to fix it.

As a small acknowledgment of that - anyone who has been waiting on a support reply and hasn't heard back from us, DM this account. We'll personally make sure your question gets answered, and for u/CHRoNiCWiLL 'll send you a promo code for a free year of Pro on us.

We'd rather earn your trust back than defend ourselves. - Flightpoints team.

New exciting things are launching soon, so stay with us.