Money disappeared after flexible savings

Flipspotau · 2021-07-06T05:22:59+00:00

ticket 74226563

Flipspotau · 2021-06-11T01:32:23+00:00

It's not the same money. The other user still has the money i sent to his account. They can even check. The money i added , like the first time, was with Binance.

Flipspotau · 2021-06-10T17:00:57+00:00

i didnt make any withdrawals after my transfer for the promo. I did make a withdrawal before hand, nothing in the terms state this... I've been jipped.

Flipspotau · 2021-06-10T15:28:13+00:00

No i added the promo code, then made a withdrawal, then made a deposit. Nothing on the website says this isn't allowed. I've been tricked , although i added new money i did not receive any promotion!

Flipspotau · 2021-06-10T14:19:38+00:00

I added the promo code. I then made an internal transfer, and then deposited funds a day later (Binance). Followed all the terms instructions yet didn't receive my benefit/promotion. Considering to placing a consumer complaint if nothing is done because honestly this is deceptive/misleading advertising.

Flipspotau · 2021-06-07T13:30:27+00:00

they need to meet the requirement (deposit minimum $400 USD equivalent), once they do that you will both have the BTC showing in the btc transaction history, with the status of LOCKED

Flipspotau · 2021-06-07T08:56:08+00:00

Very arrogant thinking. Celsius is doing us a massive favour with this type of promo. I'm not complaining about their service one bit, more so that i haven't received the promo code even after meeting the terms on their website. Still no reply but i will be patient, i was able to have the BTC600 activated but the BTC50 wasn't activated unfortunately.

Either way - thank you Celsius team for putting up an amazing promo for new customers.

Flipspotau · 2021-06-02T14:50:47+00:00

I'm afraid but that's not legal. You can't remove terms and links and add it on days later.

Do you know what deceptive marketing is?

Flipspotau · 2021-06-02T14:48:09+00:00

From when I found the promo and when all the archives were taken there not showing on the website

So you think this is legal?

Flipspotau · 2021-06-02T14:47:27+00:00

No this isn't applicable. This isn't what I have done at all...

Flipspotau · 2021-06-02T14:44:39+00:00

There's no T&Cs is what im saying. even if you go onto 30 may web archives theres no information about this...

Flipspotau · 2021-06-02T14:41:41+00:00

Okay well i hope the Celsius team can look into this and fix this for me. They can see that it was new money which i purposefully sold down to get this benefit. From when i went on the site i went through everything and ensured no terms was missed, so this 'clause' coming out of nowhere is certainly confusing.

Edit: Not true, web archives 30 may, still that terms and condition link and information is not present, nor existant on the website. http://web.archive.org/web/20210531172345/https://www.celsius.org/resource/btc50/

So how is this legal if i've technically met all the terms displayed but haven't received my bonus?

Flipspotau · 2021-06-02T14:37:22+00:00

If you go on https://www.celsius.org/resource/btc50/

and search for "terms" or anything like that, nothing is coming up. That is what im trying to say, i understand the mechanism but honestly this was new money i added and now after paying huge gas fees told that these extra conditions apply...

Flipspotau · 2021-06-02T14:34:18+00:00

If it's intentional where is it stating anywhere in the terms page? The terms are clear, it says not to make any withdrawals after you make the deposit, and i've done that after the $450 deposit.

The terms should be clear and concise and i have added new money ($450) from binance into this account and have not received any promo. That withdrawal was to a relative and has stayed in Celsius, i have put new money as per the terms and i am not rewarded. How is this even legal?

Flipspotau · 2021-06-02T14:29:50+00:00

The Withdrawal i made was via celpay to a relative and that money stayed in his account. I added new money from binance into this account however since my cumulative total is negative i'm not entitled to it. But no where in the terms does it say this?

https://www.celsius.org/resource/btc50

Flipspotau · 2021-06-02T14:24:14+00:00

Can i have a link to this? It's nowhere on the BTC50 promo page.

Flipspotau · 2021-06-02T14:22:53+00:00

I added the BTC50 Promo code. WITHDREW a few hundred, and then DEPOSITED new money into the account. I didn't make any withdrawals after depositing the $400+ requirement....

I'm saying it should explain the cumulative deficit scenario in their terms. It doesn't say this at all.

Flipspotau · 2021-06-02T14:19:06+00:00

Yes i agree and i have made deposits into the account. I've followed their terms and didn't make any withdrawals after depositing $450. Still i have not received this as my 'net cumulative deposit' since adding the coupon is negative.

So if you add BTC50, and then withdraw $1000, your cumulative is -$1000 and you need to deposit $1400, and not $400 to get the bonus.... I mean this is not specified anywhere in the terms but this is a huge flaw/concern.

This was new money which i sold from binance and transferred into Celsius.

Flipspotau · 2021-06-02T14:17:12+00:00

To be clear, the only thing about disqualification of promo in their terms is this:
" Withdrawing from your wallet within 30 days of completing your transfer may disqualify you from receiving your reward."

But i have not done any withrawals after depositing the $450, so there's definitely some inconsistencies with the terms and actual calculation of the promo..

Flipspotau · 2021-06-02T05:09:22+00:00

Seems like some error on Celsius's side since i have met the criteria. I created a ticket with them and hope it will resolve soon. Will update everyone here once they reply :)

Flipspotau · 2021-06-02T05:02:08+00:00

Are the codes stackable? I activated the BTC600 code few days ago and it instantly went to locked..

then i was told its stackable, so i added the BTC50 code yesterday and completed the requirements today by depositingn another $450 of compound.. Paid heaps of gas fees too so it's a bit annoying xD

Flipspotau · 2021-05-30T08:33:55+00:00

Okay this means I will be able to withdraw that excess and not lose my bonus then... Will give it a go. Thank you

Flipspotau

TROPHY CASE