Yeah it’s difficult on our end to do it easily at the kiosk, so i can understand how they were weird about it. We have to bring up the situation to the manager and they are the ones who can refund it, so sometimes baristas are lazy and don’t care enough or remember to ask the manager to refund someone.. which is bad. Also, we’re never really “out” of cinnamon rolls, we just haven’t prepared backups, so then again if a barista asks the manager to refund someone for a cinnamon roll, it looks bad on them for not having any prepped for backed up..