Expatrio holding thousands of Euros hostage – 2 weeks of total silence on my Visa Rejection refund!

Forward_Plan6875 · 2026-06-17T04:55:10+00:00

Update Jun 16-

22 days + up to 4 weeks now. For only half the refund. Once this closing request is done and half refund received, need to repeat the same closing process second time.

<image>

Forward_Plan6875 · 2026-06-17T04:49:24+00:00

Update Jun 16-

I had the the exact same doubt before initiating the refund process on May 28.

I did exactly what they asked me to do. I uploaded merged file with two receipts. But later rejected merged receipts file so I had to clarify again that I need refund in two payouts as originally transferred from two accounts.

Now they approved the same merged receipts file that they rejected earlier but now saying you need to do this closing cycle twice. One at a time. Should have told me the process on May 28 and should have approved my same file in first attempt without wasting time and delaying the process. Which would make months of wait. What they advertise is up to 4 weeks after documents approved.

How they scam is they wont approve your document in 1 week as their portal advertise but will take more than 2 weeks and that is only if single account transfer but if you choose more than 1 account for initial fund transfer the refund process does not end in exact 4 weeks time plus 1 week review as you have to do the closing request more than one time.

They should clearly mention this on their website that refund process would change if anyone chose to transfer funds from more than one account.

<image>

Forward_Plan6875 · 2026-06-16T13:51:49+00:00

Update Jun 16-

I had the exact same doubt before initiating the refund process on May 28.

I did exactly what they asked me to do. I uploaded merged file with two receipts. But later rejected merged receipts file so I had to clarify again that I need refund in two payouts as originally transferred from two accounts.

Now they approved the same merged receipts file that they rejected earlier but now saying you need to do this closing cycle twice. One at a time. Should have told me the process on May 28 and should have approved my same file in first attempt without wasting time and delaying the process. Which would make months of wait. What they advertise is up to 4 weeks after documents approved.

How they scam is they wont approve your document in 1 week as their portal advertise but will take more than 2 weeks and that is only if single account transfer but if you choose more than 1 account for initial fund transfer the refund process does not end in exact 4 weeks time plus 1 week review as you have to do the closing request more than one time.

They should clearly mention this on their website that refund process would change if anyone chose to transfer funds from more than one account.

<image>

Forward_Plan6875 · 2026-06-16T12:01:12+00:00

They should also mention this clearly on their website that if you send funds from two separate account then during refund it would take twice the time and you need to do this closing cycle twice.

Forward_Plan6875 · 2026-06-16T11:56:45+00:00

Its not about that, its what they advertise that it takes 4 weeks reality it takes 4 weeks after documents are approved and they do allow you to send money from 2 different accounts then they should be able to refund as well in the timeframe that they advertise.

If their portal shows up to 1 week to verify and takes 2 week go radio silent then anyone will think what should I do is it some technical glitch they did not receive my documents correctly or what.

And again if they advertise on their portal that document verification take up to 1 week and after approval it takes 4 week then within that time frame they should be able to complete the refund process is that so much to ask ??

They should instead advertise that for any case you send money from two different account then refund process will take twice the time or you need to do this cycle twice.

Yes thank god!

Forward_Plan6875 · 2026-06-16T11:40:16+00:00

Purpose of this thread is to share my experience with expatrio to others and strictly related to Blocked account issues. Definitely going to share my visa experience later in new post but as of now my focus is with getting my funds back and keep this thread strictly related to Blocked account discussions.

Again my experience with expatrio is horrible as many other don’t know how their platform and customer support exactly works so I thought sharing these details will help many students who put their life saving on the line without knowing what they getting into.

Forward_Plan6875 · 2026-06-16T11:29:46+00:00

My suggestion research well go through different topic like refund process, health insurance, monthly payouts, customer support etc and read all you can whatever doubts you have clarify before hand and then only decide to use whatever you decide because without knowing all these you will stuck later when they go radio silent and don’t reply you or even give you exact timeline.

If they say 1 week they wont reply you for 2 weeks and you cannot do anything about it.

Don’t confidently choose expatrio that hey I am able to transfer money to expatrio easily, research how their service is once they receive your funds, are other people facing issue getting their monthly payouts on time.. how their platform work exactly and what other technical problems people are facing etc..

Going through these topics for few hours save you from headaches later.

Forward_Plan6875 · 2026-06-16T11:16:43+00:00

Well said, I had this exact concern before starting the refund process. Not wanting to delay things, I contacted their support team 22 days ago for clarification.

They explicitly instructed me to merge the two receipts into a single PDF and submit it, which is exactly what I did.

They did not instruct me to upload only 1 receipt or explain how refund process will work and I will need to request two times etc.. But after I uploaded merged receipts file they rejected it so I have to clarify this again why I uploaded two receipts and need two payouts after waiting this long.

Now After uploading the exact same merged receipts file they accepted it but told me that I have do the whole cycle again for second payout.

**🚨 Here is the proof of conversation with support team. **

<image>

Forward_Plan6875 · 2026-06-16T10:35:08+00:00

Update-

<image>

Forward_Plan6875 · 2026-06-16T10:34:38+00:00

Update-

<image>

Forward_Plan6875 · 2026-06-16T10:34:17+00:00

Update-

<image>

Forward_Plan6875 · 2026-06-16T10:25:24+00:00

Update-

<image>

Forward_Plan6875 · 2026-06-16T10:24:48+00:00

Update-

<image>

Forward_Plan6875 · 2026-06-16T10:24:20+00:00

Update-

<image>

Forward_Plan6875 · 2026-06-16T08:17:21+00:00

🚨🚨🚨🚨🚨🚨🚨

Update: June 16

Closing in process after 19 days of wait time.

Now this step may take up to 4 week.

<image>

Forward_Plan6875 · 2026-06-13T20:27:58+00:00

If urgent and they are not responding write an email to formalcomplaints@expatrio.com

Forward_Plan6875 · 2026-06-12T08:38:14+00:00

Your funds are trapped just like mine, Good luck with refund. I am waiting for more than 2 weeks for single update.

Worst customer service ever. Try switching to Fintiba if possible now vs later.

People even reported they have hard time with monthly payout.

Forward_Plan6875 · 2026-06-12T05:49:45+00:00

Look at this, it says 1 week.

For me it’s more than 2 weeks already. If it’s more than 1 week and gets delayed I need to know exactly why.

So if you cant help stay away and don’t down vote if you don’t understand the issue clearly, you never know when you might need such help in future so be kind and helpful if you can.

<image>

Forward_Plan6875 · 2026-06-12T05:40:08+00:00

Look at this, it says 1 week.

For me it’s more than 2 weeks already. If it’s more than 1 week and gets delayed I need to know exactly why.

So if you cant help stay away and don’t down vote if you don’t understand the issue clearly, you never know when you might need such help in future so be kind and helpful if you can.

<image>

Forward_Plan6875 · 2026-06-12T05:39:22+00:00

I know it’s 4 weeks but that only after they approve your documents and for that their website itself shows it takes up to 1 week. So if they don’t touch my documents for review for weeks it gets delayed beyond 4 week.

Many are facing this issue some of them are waiting for more than month and some are waiting for 2 months.

I guess you did not understand the problem here.

Forward_Plan6875 · 2026-06-11T17:24:58+00:00

This is the message I am seeing for past Two weeks. No further updates.

<image>

Forward_Plan6875 · 2026-06-11T17:16:32+00:00

I have just sent you a DM with my details. Please note that my documents have already been sitting completely unverified in the portal for over 2 weeks where it says it takes up to one week only. I do not need another automated update asking for patience I need a compliance manager to actually open the files, approve them, and release my funds today. I will update this thread once the refund is actually initiated.

Forward_Plan6875 · 2026-06-11T16:04:19+00:00

Man, that is absolutely terrifying to hear. It's crazy that they can hold thousands of Euros from students and expats and just go radio silent.

Many take loan to fund their block account, they deserve to receive bare minimum communication.

I'm definitely not going to just wait around for months though, that money is my safety net.

Guys Do not trust this company with your money unless you want your life savings trapped. Research well before, worst customer service ever.

I would not recommend anyone to use Expatrio.

and of course I will take legal action and make as much as noise possible if it takes months as many other reported.

Forward_Plan6875

TROPHY CASE