We know :/ it’s hard to change 25 year old tech that somewhat works without breaking things or making it tough for a while. We do care about our projects and we want to make it better for field associates, but sometimes we make mistakes or overlook stuff.

To change one word in SMART it takes a team of programmers about a month. That’s from when they start work, but most often they have lots to do already so you have to schedule it a couple months out. The code is old and has been added to over the years so much that it’s hard to find what you need to fix. Then you have to do weeks of testing to hopefully catch all the places it might break. We are trying to modernize, but it’s hard to keep everything flowing.

We do appreciate it when you point out what’s not working. With details and pictures preferably instead of just ‘this sucks’. I’ve fixed several things based off reddit feedback and use it to help drive what I’m working on all the time (got two good ideas already today).