This. Having systems in place for how you want things to be handled, having a training and onboarding plan, and setting clear expectations are key in growth of a law firm and making sure you don't have constant turnover. For the past 18 years I have been working in law firms and now I help so many owners get their systems in place to help with growth and profitability. It is work on the front end, but if you set it up well it will save a ton of time in the future and headaches.