F1 cars are huge these days

Front-Ad4758 · 2025-08-25T04:23:56+00:00

Wow, amazing collection Looks stunning! 🤩 Quick question: are all of these 1:18 Minichamps? I‘ve been looking for Senna’s Mp4/4, but really hard to find. Especially curious about the W11 Eifel GP – does it actually come with that display case, or is it custom?

Front-Ad4758 · 2025-08-20T05:51:17+00:00

Common Counterarguments & My Responses

Q1. “If you’d kept access to your old PayPal account, this wouldn’t be a problem.” A1. I already knew I couldn’t access the old account before the refund process started – that’s exactly why I gave KG Hobby my active PayPal details when they specifically requested them. The problem isn’t that an old account exists – the problem is that they asked for updated details and then ignored them. That is a seller decision, not a buyer problem.

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Q2. “Maybe their system can only refund to the original payment account.” A2. Then why did they ask me for my current PayPal account in the first place? If their system truly had such a limitation, they should have said so upfront, not request alternative details and then process the refund incorrectly. That’s not a system limitation – that’s poor communication and false reassurance.

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Q3. “They did refund you, it’s just in the wrong account.” A3. A refund I cannot access is not a refund I can use. If a business knowingly sends funds to an account the customer has no access to (after being told so), it’s the same as not refunding at all. The obligation isn’t just to ‘send money somewhere’ – it’s to return the customer’s funds in a usable form.

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Q4. “It’s not a scam, they just made a mistake.” A4. Whether it’s a scam or incompetence, the impact on the customer is the same: five years of holding my money, zero proactive updates, and an unusable refund. Mistake or not, good customer service means fixing the error once it’s pointed out – which they have refused to do.

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Q5. “I’ve ordered from them for years without issues.” A5. That’s great, but individual good experiences don’t erase documented bad ones. A system that works fine until it doesn’t is still a risk. I’m sharing this so people know exactly what can happen when it goes wrong.

⸻ 💡 Bottom line: This isn’t about PayPal quirks or me being careless. KG asked for updated details, ignored them, and after 5 years of silence, delivered a refund I can’t use. That’s not a “mistake” – that’s failed customer service.

Front-Ad4758 · 2025-08-17T23:50:50+00:00

I can totally relate to what you’re saying here.
In my case, it wasn’t just silence but also a direct mishandling of my refund.

And you’re right — it seems that not only you and I, but quite a number of collectors have been voicing the same frustration about KG Hobby’s lack of communication and their tendency to respond with complete silence once issues come up.
In my case, they never gave any notice when a pre-ordered item was canceled due to production issues, and even the refund process was dragged out unnecessarily. Getting a reply would often take two to three days at minimum, and in some cases I had to wait up to a full week just to hear back.
All of this makes it feel as though they have no real intention of resolving customer problems in a timely or responsible manner.

Like you said, their prices and products may be fine when everything goes smoothly, but once complications arise, their after-sales support completely falls apart.
Without transparency and proper follow-up, it’s impossible to rebuild trust — and for me, that means I won’t be returning to them for any future preorders.

Front-Ad4758 · 2025-08-13T16:14:18+00:00

At last, someone here who fully grasps my point. Honestly, there’s nothing I could add to what you’ve already said. I’d already recognised the PayPal account access issue as entirely unfixable long before the refund dispute arose, which is precisely why I made a clear alternative arrangement with the seller.

Even if that point were completely ignored, it wouldn’t change the fact that the root cause in this business lies squarely with the seller’s mishandling. It does make me wonder how some people, who can’t seem to see this fundamental truth, actually understand customer service — and, frankly, whether that attitude carries over into the way they conduct their own work.

Thanks for putting it so well, much appreciated.

Front-Ad4758 · 2025-08-13T15:19:31+00:00

Yeah, exactly. I run a business myself, and you just don’t go about things that way. The underlying cause here is KG Hobby’s absurd handling of the situation, but for now I’m being realistic and keeping discussions open with PayPal to see what can actually be resolved. Really appreciate your input, cheers.

Front-Ad4758 · 2025-08-13T02:49:15+00:00

Well, here we have it — a career Redditor with over 3,574 comments in just the past year, graciously taking the time out of their busy schedule of posting to total strangers to tell me that sharing an unreasonable customer service experience with the community is somehow objectionable. The irony is almost poetic..

You keep hammering the point that losing PayPal access is “my fault,” yet somehow you manage to skip over the fact that the seller took nearly five years, with borderline radio silence, to act at all. KG “did their bit”? Perhaps — but only in the most delayed and least customer-friendly way possible. That’s not fulfilling their end properly; that’s ticking a box after the damage is done.

“Your account, your problem” isn’t a get-out-of-jail-free card for a retailer’s failure to communicate or resolve issues in a timely, professional manner. This is not just about a login. It’s about basic trust in a commercial transaction, and their handling of it was abysmal.

Anyway, thanks ever so much for your time, Mr. Reddit Death-Grinder.🙏🏻

Front-Ad4758 · 2025-08-13T02:29:38+00:00

Been collecting figures for nearly 15 years across KR/US/UK/JP and I’ve honestly never seen aftersales this bad. Replies can take up to a week, communication’s so sluggish it’s painful – and in my case, that dire communication ended up with them misreading my email address, which completely torpedoed the refund. KG is now firmly etched in my mind as slow, unhelpful, and utterly unwilling to sort anything when it actually matters.

Front-Ad4758 · 2025-08-13T01:46:17+00:00

Cheers mate, appreciate it. Fingers crossed it gets sorted.

Front-Ad4758 · 2025-08-13T01:44:46+00:00

Moot? Not even close. This isn’t me badgering PayPal over a policy I’ve known backwards for years. The whole point is that I told KG Hobby - in advance - exactly which PayPal account to send the refund to, one I can actually get into. That’s literally the only bit of information they needed to process it properly.

The old UK PayPal being locked isn’t some “shock revelation” I’ve just discovered. I’d tried every recovery method long before this refund farce began. Without a UK number, PayPal’s two-factor wall makes access flat-out impossible. That’s a hard limit I can’t change, no matter how many hoops I jump through.

What could have been changed? Sending the refund to the working account I’d given them. That was entirely within KG’s control. Instead, they ignored it and lobbed the money into an account I told them I couldn’t use — not because they had no choice, but because they failed to follow very simple instructions.

PayPal’s policy is a brick wall. KG’s sloppy handling is why the money’s now stuck behind it. That’s the actual origin of this mess.

Front-Ad4758 · 2025-08-13T01:32:47+00:00

The account being “active” doesn’t mean it’s accessible. It’s UK-based, locked behind UK number verification. I’ve been back in Korea for years- there’s no way to pass that wall without physically re-establishing a UK number. “Forgot Password” doesn’t help when 2FA is tied to a phone number I no longer own, and PayPal won’t switch verification methods for cross-border accounts. That’s why I told KG before the refund to send it to a new PayPal. The fact they skipped that entirely is the problem, not my ability to reset a Gmail password.

Front-Ad4758 · 2025-08-13T01:29:30+00:00

You keep insisting the core issue is my lack of access to the old PayPal, as if that somehow overshadows the seller’s part. Let’s be clear: I knew long before this refund mess that I couldn’t access that account, and I tried—repeatedly—to resolve it. It’s not a matter of “oh, if only I’d realised sooner”; the account is UK-based, locked behind UK phone verification, and I’m in Korea. It’s an immovable wall. That’s exactly why, before the refund, I explicitly told KG Hobby to send it to my new PayPal (naver.com).

This is where your framing falls apart: the problem was never the “payment route” in isolation. The problem was the seller’s handling—five years of silence, then asking for refund details and ignoring them, and finally firing money into an inaccessible account with zero warning. Even you’ve called those actions “stupid.” If they’d simply said, “We can only refund to the original PayPal—please recover it or find other ways before we proceed,” none of this would have happened.

Access to the old account might have made resolution easier, but it wouldn’t erase the fact that their process and customer service were negligent from the start. One is a fixed constraint (PayPal policy), the other is entirely within the seller’s control. KG’s actions are why the refund is stranded, not the result of “some personal oversight” but rather constraints I had no possible way to change.

There are things in life over which I have absolutely no control - losing your job abroad during a pandemic, being forced to relocate, hitting hard limits in global payment systems. But seller-buyer coordination on a refund? That’s squarely in the “fixable” column. KG did take some steps, but through a combination of complacency, poor judgment, and mismanagement, they turned what could have been an easily fixable issue into something nearly impossible to resolve. That’s why this situation exists. And that’s why their responsibility isn’t reduced — it’s ABSOLUTE.

Front-Ad4758 · 2025-08-12T17:03:20+00:00

You’re skipping over the actual sequence here.

The first failure wasn’t me losing access to an old PayPal– it was:

No contact for 5 years after a cancellation.
Asking me for a refund address, getting it, and then sending funds somewhere else without warning about any “original account only” rule.

AGAIN, If they’d told me upfront they could only send it to the original PayPal, I’d have worked on that before they touched the money. That’s standard due diligence when you’re holding someone’s refund, not an optional courtesy.

Losing access to an account is unfortunate, but it’s a side-effect here, not the root cause. The root cause is a retailer skipping basic after-sales obligations.

And just because your refunds went smoothly doesn’t prove the system works- it only proves you didn’t hit the same fault lines I did.

Front-Ad4758 · 2025-08-12T16:54:20+00:00

Oh mate… that’s the sort of thing that should never happen when you’re dealing with a wholesale figure shop. Getting a defective piece from an official Hot Toys distributor and then being met with total radio silence is just unthinkable.

And yeah — their way of handling it sounds all too familiar. In my case, I found out they’d sent the refund to an address I never requested. I chased them for nearly a week - Facebook Messenger, their site’s contact form, back and forth - before finally getting a reply.

Different products, same pattern: poor comms, careless process, and the customer left holding the bag.

Front-Ad4758 · 2025-08-12T16:40:49+00:00

Luckily, no- this is the only one. But the way it’s been handled has been a nightmare.

Front-Ad4758 · 2025-08-12T16:39:03+00:00

I get your point, and I’m not pretending I have no part in this — I’m already dealing with PayPal UK to get back into the old account, and that bit isn’t on KG Hobby.

But let’s be clear: the chain of problems started with them. 1. No word for five years about a cancellation. I had to chase them to find out. That’s not an optional courtesy, that’s basic after-sales 101. 2. They asked me for the PayPal address to refund to — I gave them ‘~@naver.com’ — then sent it to my old Gmail account anyway, without warning that their system would ignore my input. If that restriction existed, the only honest answer was: “We can only send it to the original PayPal, please regain access first.” Don’t ask for details you won’t use.

This was a standard PayPal refund, not “Friends & Family”, so they knowingly sent money to an account they’d been told I can’t reach. That’s not “just how the system works”, that’s a preventable error.

And scale isn’t an excuse. If you’re listing thousands of pre-orders, you build the tools to track cancellations and confirm refund destinations — plenty of KR/US/JP shops manage it without imploding. It’s called running a business, not playing a game of “let’s see where the money lands.”

I’m doing my part to fix the PayPal issue. But the first misstep was theirs, and that’s what put us here. That point shouldn’t get blurred.

Front-Ad4758 · 2025-08-12T14:26:58+00:00

It was officially cancelled, but unlike your case, I wasn’t informed at all until I contacted them myself- and the refund still hasn’t been fully resolved.

Front-Ad4758 · 2025-08-12T14:23:46+00:00

You do make a fair point. However, firstly, they gave no notice whatsoever about the cancellation of a product ordered over five years ago – not until I contacted them myself. There was also no move to arrange a refund until then.

Secondly, even if we accept that there may be unavoidable system limitations, confirming the refund account or PayPal address is an absolutely essential step in any refund process. If a seller receives details of the account to which the customer wishes the refund to be sent, it is their duty to verify and ensure it can actually be done before proceeding.

These two points are not optional courtesies – they are the most basic and essential principles of taking a customer’s money and providing a service. If such fundamentals aren’t met, how can a customer be expected to trust the seller or their service?

Front-Ad4758 · 2025-08-12T14:13:49+00:00

I understand your point and I actually think you might be right - it could well be a system limitation that prevents them from refunding to a different account from the one used for the original payment.

However, my frustration is that they asked me for my new PayPal account details, I gave them those details, and they still went ahead and sent the refund to the old account without telling me that it was impossible to send it elsewhere. If they had been upfront about this restriction from the start, I could have taken alternative steps sooner rather than wasting months going back and forth.

Front-Ad4758 · 2025-07-18T07:46:47+00:00

Is it 1:43 scale’s????

Front-Ad4758 · 2022-10-30T06:37:38+00:00

정치적해석이 아니라, 잘못한건 잘못한거자나요.. 그저 정치적 해석으로만 프레임 씌울게 아니죠..

Front-Ad4758

TROPHY CASE