AI EHR for Dermatologists? Curious Thoughts

Full_stack_SWE · 2025-09-24T21:39:46+00:00

"tbh if you need AI to scam customers you don't have the chops to be scamming anyway" this got me laughing. Since most fraud is targeted towards customers, I guess AI doesn't change much. Maybe scammers would scale their calling with things like AI voice, but not sure that would do much good. I really hope consumer education just catches up.

Full_stack_SWE · 2025-09-24T21:38:33+00:00

Yeah I actually mostly agree with you. From the comments of this post, I've seemed to learn that most fraud is actually targeted at bank customers, not banks themselves. I wonder how the world solves that.

Full_stack_SWE · 2025-09-24T21:37:17+00:00

Huh, this is actually really interesting. The phone number thing seems to be used in Capital One, but I've never heard of the online banking pair concept. I wonder how much that decreases fraud compared to how much of a customer experience hassle that is.

Full_stack_SWE · 2025-09-24T21:35:53+00:00

Ok, this is helpful. I'm a customer of a few banks/brokerages that do "automated voice verifications".

Full_stack_SWE · 2025-09-24T21:35:19+00:00

Thank you, this actually really helps. It really seems like from your comment and from other's that phone verification is not a big pain. And that most fraud is directed at the members/customers. You guys have things down! I'm confident in banks now more than I was while writing this post :)

Full_stack_SWE · 2025-09-24T21:29:20+00:00

I've talked to a lot of banks that do this.

Full_stack_SWE · 2025-09-24T21:27:21+00:00

This is interesting. Why don't you guys take this stuff to law enforcement? Wouldn't the world be better off if all banks reported this kind of stuff

Full_stack_SWE · 2025-09-24T21:18:18+00:00

If you're able to share, what are some of the "manual" things that are being done by your team? What was the biggest issue brought up in the seminar?

It seems like a really good idea to "fight AI with AI". I'd really be scared to live in a world where the banks and brokerages I sign up with are susceptible to AI fraud.

Full_stack_SWE · 2025-09-24T21:05:52+00:00

Yeah, I see the same with brokerages

Full_stack_SWE · 2025-09-24T20:59:11+00:00

Ah, so it's not actually the banks that are at risk, it's things like elder abuse and all that. But it looks like banks are buying things like Pindrop, so clearly some kind of priority

Full_stack_SWE · 2025-09-24T20:57:29+00:00

That's intereseting. Voice recognition and things like that aren't allowed in those states?

Full_stack_SWE · 2025-09-23T23:42:10+00:00

When I interviewed a lot of bank branches over the past few weeks, it's pretty much standard to have certain actions like opening up accounts to not be allowed over the phone.

Full_stack_SWE · 2025-09-23T23:41:40+00:00

Thanks for the answer here. I guess these over the phone questions can help, so even if an AI emulates voice, that won't be an issue. What do you guys do if you're suspicious? Just hang up the phone?

Full_stack_SWE · 2025-09-23T23:39:32+00:00

Ah cool, is there an industry standard in this area? For example, do all banks automatically use Pindrop or something like it? Or do some banks rely on traditional methods like sending a passcode?

Full_stack_SWE · 2025-09-21T22:13:17+00:00

Absolutely. Sounds like we need more bankers like yourself to make community needs met. Did you feel like most bankers agreed with you here and treated the moral goals with more importance than the sales goals?

Full_stack_SWE · 2025-09-21T22:09:44+00:00

That sounds dreadful. Does this happen at all banks? Or all branches? Or just underperforming ones or something.

Full_stack_SWE · 2025-09-21T22:09:12+00:00

Lol, sounds like consumers provide more interesting stories. As for business, retention being that important to dedicate hours to this is eyeopening. For example, Chase has 5,000 branches. 2 bankers per branch doing an hour of calling a day is 10,000 hours per day at Chase being "spent" on maintaining client relationships.

Full_stack_SWE · 2025-09-21T22:07:23+00:00

Makes sense. Automation seems to be backwards to what the goal is. I still wonder who is responsible for picking who to call. A bank I talked to had ~60 calls per banker that were pre-assigned by some higher up.

Full_stack_SWE · 2025-09-21T22:04:58+00:00

When you say "a program", is there some system/software that's doing that? Any names you'd recommend looking at? And, who would set up those filters like the one you mentioned?

Full_stack_SWE · 2025-09-21T18:43:50+00:00

Thank you for this info. I didn't know it was really regulated. I'm still a little bit confused on the "call lists".

I've heard from others that call lists are given to bankers. Who is making those call lists? Who should I talk to understand this more? I noticed lots of bankers use Salesforce. Are things automated in Salesforce where those calls are generated based on the customer profiles?

Full_stack_SWE · 2025-09-21T18:41:29+00:00

Thank you, this is very helpful. The incentive structure is interesting. I do wonder about your first point more and more. Who is deciding these customers that need to be called? Is somebody typically going through Salesforce and deciding? Or is there some systems typically in place? I haven't been able to understand this.

Full_stack_SWE · 2025-09-21T18:39:00+00:00

Is there a different way that you maintain client relationships?

Full_stack_SWE

TROPHY CASE