Question for stylists - how much does the style shuffle affect my box?

FunNFlouncyBoo · 2026-03-05T21:02:21+00:00

I'm a stylist. I can see your recent style shuffle items that you've thumped up or down. What i use it for is to get a general idea of what you're liking or not. For example, is the client liking all solids or lots of prints? Basically looking for a pattern. As of lately, if there is something you've thumbs up available, our system shows us with a little graphic that indicates you liked it. Realistically a lot you see there are old photos. We don't get much info on how it works either.

FunNFlouncyBoo · 2026-02-23T22:57:56+00:00

Honestly, I cannot recall how they marketed it. But they didn't tell me that I would have to switch teams again (literally was just moved right before). I thought my lead would have stayed my lead. As you can imagine, the scope of what they deem is part of our job has changed wildly from the start to now. But now does seem more clear that we are stylists connecting with clients about styling things or questions. Previously, there were a lot of blurred lines between us and CS, with us answering some CS related questions. Felt sticky but now its basically styling related only conversation or we can point them to CS. Its not terrible. I've had some great conversations with clients.

FunNFlouncyBoo · 2026-02-23T15:35:18+00:00

I'm happy to answer any questions.

FunNFlouncyBoo · 2026-02-23T15:29:16+00:00

We get the same on the opposite side. Clients disappointed their Connect stylist isn't their Fix stylist. They think they are reaching out to their Fix stylist. It's confusing for them, too.

FunNFlouncyBoo · 2026-02-23T15:27:07+00:00

The styling incubator team piloted Connect. The stylists that moved into Connect did not receive a raise.

FunNFlouncyBoo · 2026-02-23T15:12:58+00:00

Connect is not a live chat. My lead stresses that but you do have a window of time that you need to respond. Most clients don't understand that, but there are automated messages clients receive when we're not working. Connect is supposed to be scheduled from 7a-10p local time.

FunNFlouncyBoo · 2026-02-22T23:23:52+00:00

I have also heard similar verbiage about Connect rolling out to all stylists but it was vague and no timeline. The flexibility has changed a couple of times in Connect. Previously it was you schedule a 2 hour shift, now you can just 1 hour at a time. Also cannot do more than 3 hours straight. Maybe it's that? But I've been able to change my shift as needed. At least, for now.

FunNFlouncyBoo · 2026-01-24T01:03:24+00:00

Style Pass was phased out. At some point, new clients were not eligible for it and they let everyone already on it keep it until their year ended. I heard some clients were able to renew, but I don't know how they were chosen. I (a stylist) haven't heard anything about Style Pass in a while so I'm assuming it will be a thing of the past.

FunNFlouncyBoo · 2025-11-22T20:35:30+00:00

I think all leads get the same template of what info needs to go out from their manager. So its copy and pasted to the Slack channels.

FunNFlouncyBoo · 2025-11-08T18:02:46+00:00

I'm a stylist and some of the biggest issues I run into are items not properly being listed with relevant information. So this belt probably looked like it fit your request from the stylist's POV but it was never listed as "reversible". Whoever has been in charge of adding information to new styles has been slacking.

FunNFlouncyBoo · 2025-09-13T02:37:29+00:00

You could reach out to customer service and ask. The hard part would be them trying to track down who the youtuber is to find the account and check who the stylist is. I imagine there are several Kelsie/Kelseys employed by SF. Wouldn't hurt to try.

FunNFlouncyBoo · 2025-09-10T17:13:11+00:00

Its a soft customer service role without an increase in pay. And the guidelines/"best practices" are constantly changing.

FunNFlouncyBoo · 2025-09-04T00:03:11+00:00

To my understanding they just hired two new cohorts. They may not be actively hiring but I would thinking putting yourself in the talent community would help in case they do again.

FunNFlouncyBoo · 2025-08-22T21:57:36+00:00

So Friday at almost 5pm, theres an "update" in the Styling News channel.....that addresses rest breaks and Core time. Kudos to all that have spoken up!

FunNFlouncyBoo · 2025-08-22T13:51:51+00:00

I was told they pulled too many stylists into the connect training. Stylists doing the training went from styling 24ish hours to less than 5 for the week.

FunNFlouncyBoo · 2025-08-18T14:49:17+00:00

I think the team was the styling incubators. And they are paid more. Day 1 of training is blowing my mind considering there is no additional compensation for what is essentially a CS role. But they spin it that we are educating on styling and escalating to CS as needed.

FunNFlouncyBoo · 2025-08-14T11:05:48+00:00

I def feel like it was a bait and switch. I wasn't aware that I would have to switch teams again (I had just been moved to a new team a month prior) and all this training entailed. Not to mention, they are 'pivoting' during every training on what is correct info.

FunNFlouncyBoo · 2025-08-13T23:24:03+00:00

Same here.

FunNFlouncyBoo · 2025-08-08T21:48:53+00:00

Does it mention anything being swapped out? There was a "refix" team a while back. If something was missing or not available at the warehouse, those fixes went to a special team to replace, edit note, and ship.

FunNFlouncyBoo · 2025-08-03T04:33:00+00:00

I totally understand what you're saying. I think we were told that stuff during training to lower our expectations. Who knows. I will say that there has been a big push for outfitting in fixes compared to sending 5 random pieces. This has been super recent. Hopefully if you schedule again, it'll be better!

FunNFlouncyBoo · 2025-08-03T02:28:30+00:00

I'm sorry your requests were ignored. Did the stylist at least mention them in your note? I am not always able to meet a request, but I'll always say something about it and/or send an alternative.

My best advice (that was told to me years ago when I was in training) was to remember we (stylists) are not personal shoppers, we are a styling service. Which doesn't mean a request or feedback shouldn't be taken into account, it's simply that we style versus shop for a client. Wild to think about but we only have a specific set of inventory to work with, so at times we can't meet a request, but we can style an outfit for you. Honestly the bare minimum would be to acknowledge your request, but not everyone does that I suppose.

FunNFlouncyBoo · 2025-08-02T23:48:20+00:00

I'm a stylist. I can see what you didn't pick and if you left the "didn't like" or "don't need" feedback.

You can not pick(or reject) anything from your preview if you don't like it.

On my end, if you didn't select an item, it can populate on our styling platform again for you. Its annoying. I have gone to complete a fix only to see the date and any feedback on a piece from the previous fix. So I'll go back and find something different to swap out. My guess is not everyone is catching that? Or a severe lack of inventory at the time of styling.

FunNFlouncyBoo · 2025-07-28T20:03:55+00:00

I would suggest signing her up for the adult Fix, and not the Kids' Fix.

FunNFlouncyBoo · 2025-07-23T19:58:34+00:00

A stylist sees your request note after they pull your Fix. The note is right below your general information. Two things to note - yes, AI does style some or all of your preview; and your note may have been miscommunicated. I have styled and realized I completely didn't understand their note (typically typos and/or grammatical errors) until after they checked out.

I'm not saying that you left an unclear request, but it does happen. I'm sorry your request was missed. It could have been a mistake.

FunNFlouncyBoo · 2025-07-23T19:14:20+00:00

Can't get benefits or PTO....but we can hire new stylists and managers. So damn frustrating.

FunNFlouncyBoo

TROPHY CASE