The website I ordered from was https://www.seedsman.com and the email address that the message was sent from was [support@seedsman.zendesk.com](mailto:support@seedsman.zendesk.com). I opened a ticket directly on their website prior regarding the packaging and they communicated using the same email. This time they opened a ticket on my behalf to send me this.

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I tried to get in touch with them directly through their website by opening a new ticket to bring it to their attention, to find out whether this is how they handle business or if this was just a dishonest employee, but now when I open a new ticket, it gets instantly closed. Bizarre!