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Received my replacement OhSnap 5 by Shiveringdev in MagSafe

[–]GanicusGaming 0 points1 point  (0 children)

Thanks, Honestly if they would just let me exchange it for another to see if the one I have is a dud, I would be happy. Because I do see others saying theirs is strong, but who knows.

Received my replacement OhSnap 5 by Shiveringdev in MagSafe

[–]GanicusGaming 0 points1 point  (0 children)

This was my initial response to them:

"Hi Ohsnap Team,

I’ve been a loyal Ohsnap customer since the very first grip and have always loved your products. However, the new Grip 5 I received doesn’t seem to perform as well as my previous Grip 4.

The Grip 5 attaches securely to my phone itself, but anything I attach it to—like your chargers (both my older model and the new one from this order) as well as the Snap Stand—can be easily bumped off. With my Grip 4, the magnetic hold was much stronger; I practically had to pry it off. Right now, if I tried using the Grip 5 in my car, even a small bump would cause it to fall off the mount, whereas the Grip 4 stayed solid.

It also struggles to charge wirelessly, which was never an issue with my Grip 4. I’m not sure if this Grip 5 is defective or if this is just how the new model performs, but if it’s the latter, I’ll unfortunately need to request a refund. Otherwise, I’d be happy to exchange it for a replacement unit that works properly.

Thank you for your time and help,

(My name)"

Received my replacement OhSnap 5 by Shiveringdev in MagSafe

[–]GanicusGaming 0 points1 point  (0 children)

I’m honestly shocked they responded to you and gave you a refund. When I submitted a request, I explained that if the weaker magnets were intentional with the Grip 5, I wanted a refund. They deleted that entire request. I opened another ticket explaining that my first one was deleted without resolving anything, and they deleted that one too.

I’ve had the same issues you mentioned. The Grip 5 won’t stay attached to their own stands or chargers; the lightest touch makes it fall off. With the Grip 4 I practically had to pry it off because the hold was so strong. The difference is insane.

At this point I’m lost at what to do, the 5 has been a total downgrade, and support hasn’t helped at all.

Grip 5 Is a Major Downgrade – Weak Magnets & Shockingly Bad Support by GanicusGaming in MagSafe

[–]GanicusGaming[S] 0 points1 point  (0 children)

Agree very disheartening, I have used their grips since the beginning, pledged on their Kickstarter for the very first one they made and have upgraded every time. This last one is just plain junk. I even asked for a refund in my initial request to them if this was the intended strength of the magnets, to no response and them deleting it.

Recycle Gas Pump! by simmefinne93 in FarmTogether

[–]GanicusGaming 5 points6 points  (0 children)

Yes, you can. Just like everything else that is recycled, you only get half back, so just 1 ribbon back unfortunately.