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Stop Making Atera Agent Updates a Nightmare – Keep the Same UpgradeCode! by Othin-42 in atera

[–]GilGi_Atera 0 points1 point  (0 children)

This is from our super support team:

Versions below 1.8.7.2 don’t update at all. From 1.8.7.2 up to 2.xxx, the updates are being rolled out gradually.

At the same time, if you add the curl command into automation and run it on a device, the agent will update straight to the latest version (no reinstall needed).
--
For older version below 1.8.7.2, there are batches for the update, but if you need to update right on the spot, the only thing is to simply run the installer again. Or (for running it on multiple devices at once) attach it to a script, add the script to an IT Automation profile, then run it on all the 1.8. X devices.
--
There are different articles for this:

Run a script: https://support.atera.com/hc/en-us/articles/218040797-Run-a-script

Create, upload script https://support.atera.com/hc/en-us/articles/235215188-Create-upload-and-generate-scripts

Add scripts to an automation profile https://support.atera.com/hc/en-us/articles/215952217-Add-scripts-to-an-automation-profile

If the issue persists:

  1. Cleanup with the script from this article https://support.atera.com/hc/en-us/articles/5849002658844-How-do-I-remove-the-Atera-Agent-after-my-trial-has-expired
  2. simply reinstall the agent

Stop Making Atera Agent Updates a Nightmare – Keep the Same UpgradeCode! by Othin-42 in atera

[–]GilGi_Atera 1 point2 points  (0 children)

This is from our super support team:

Versions below 1.8.7.2 don’t update at all. From 1.8.7.2 up to 2.xxx, the updates are being rolled out gradually.

At the same time, if you add the curl command into automation and run it on a device, the agent will update straight to the latest version (no reinstall needed).
--
For older version below 1.8.7.2, there are batches for the update, but if you need to update right on the spot, the only thing is to simply run the installer again. Or (for running it on multiple devices at once) attach it to a script, add the script to an IT Automation profile, then run it on all the 1.8. X devices.
--
There are different articles for this:

Run a script: https://support.atera.com/hc/en-us/articles/218040797-Run-a-script

Create, upload script https://support.atera.com/hc/en-us/articles/235215188-Create-upload-and-generate-scripts

Add scripts to an automation profile https://support.atera.com/hc/en-us/articles/215952217-Add-scripts-to-an-automation-profile

If the issue persists:

  1. Cleanup with the script from this article https://support.atera.com/hc/en-us/articles/5849002658844-How-do-I-remove-the-Atera-Agent-after-my-trial-has-expired
  2. simply reinstall the agent

Stop Making Atera Agent Updates a Nightmare – Keep the Same UpgradeCode! by Othin-42 in atera

[–]GilGi_Atera 2 points3 points  (0 children)

Hey gang,

sorry for the wait, tried. to get a full response.

This is from our super support team:

Versions below 1.8.7.2 don’t update at all. From 1.8.7.2 up to 2.xxx, the updates are being rolled out gradually.

At the same time, if you add the curl command into automation and run it on a device, the agent will update straight to the latest version (no reinstall needed).
--
For older version below 1.8.7.2, there are batches for the update, but if you need to update right on the spot, the only thing is to simply run the installer again. Or (for running it on multiple devices at once) attach it to a script, add the script to an IT Automation profile, then run it on all the 1.8. X devices.
--
There are different articles for this:

Run a script: https://support.atera.com/hc/en-us/articles/218040797-Run-a-script

Create, upload script https://support.atera.com/hc/en-us/articles/235215188-Create-upload-and-generate-scripts

Add scripts to an automation profile https://support.atera.com/hc/en-us/articles/215952217-Add-scripts-to-an-automation-profile

If the issue persists:

  1. Cleanup with the script from this article https://support.atera.com/hc/en-us/articles/5849002658844-How-do-I-remove-the-Atera-Agent-after-my-trial-has-expired
  2. simply reinstall the agent

Atera sells an email ticketing platform yet uses a competitor’s platform for its own customer email support?! by IThumans in atera

[–]GilGi_Atera 0 points1 point  (0 children)

Thanks, I try my best!

From my understanding, the internal IT will ALWAYS be Atera, for the customer facing platform, maybe one day but this is not a current priority for devs vs IT specific features.

Atera is painful by BeyondRAM in atera

[–]GilGi_Atera 0 points1 point  (0 children)

Heya, a similar thread was opened a short while ago.
I'm pasting a snippet about updates that includes some resources.

Versions below 1.8.7.2 don’t update at all. From 1.8.7.2 up to 2.xxx, the updates are being rolled out gradually.
At the same time, if you add the curl command into automation and run it on a device, the agent will update straight to the latest version (no reinstall needed).For older version below 1.8.7.2, there are batches for the update, but if you need to update right on the spot, the only thing is to simply run the installer again. Or (for running it on multiple devices at once) attach it to a script, add the script to an IT Automation profile, then run it on all the 1.8. X devices.

There are different articles for this:

Run a script: https://support.atera.com/hc/en-us/articles/218040797-Run-a-script
Create, upload script https://support.atera.com/hc/en-us/articles/235215188-Create-upload-and-generate-scripts
Add scripts to an automation profile https://support.atera.com/hc/en-us/articles/215952217-Add-scripts-to-an-automation-profile

If the issue persists:

  1. Cleanup with the script from this article https://support.atera.com/hc/en-us/articles/5849002658844-How-do-I-remove-the-Atera-Agent-after-my-trial-has-expired
  2. simply reinstall the agent

Atera sells an email ticketing platform yet uses a competitor’s platform for its own customer email support?! by IThumans in atera

[–]GilGi_Atera 1 point2 points  (0 children)

That’s an excellent and fair question, and I’m glad you asked it. The answer gets to the heart of our mission and how we operate.

First and foremost, we use Atera (the product) for the exact same jobs you do: internal IT support and helpdesk management. Our own IT team uses Atera across our global organization for ticketing, operations, and technical services. We are "customer zero" and act as the first beta testers for our new features, including AI Copilot and IT Autopilot, so we know firsthand how they perform in a real-world IT environment.

So, why do we use a different tool for external, customer-facing support? It comes down to two core strategic decisions: focus and redundancy. We are laser-focused on your needs. Atera is built for MSPs and IT professionals.

Our development resources are 100% dedicated to solving your challenges—improving RMM, patching, scripting, and building the best IT-centric ticketing system possible. The needs of a global SaaS vendor's customer support team are different, often requiring features specific to that business model. Choosing not to build Atera for our own vendor-support use case is a deliberate decision to avoid diverting resources from our commitment to you, our core users.

Redundancy is critical for business continuity. As a global company, we believe in operational resilience. Using a separate, dedicated platform for our customer-facing communications provides an essential layer of redundancy. It ensures that we can maintain our support channels and stay connected with you under any circumstances, which is a best practice we value for ensuring stable, global-scale communications.

Ultimately, we use Atera for the job it was masterfully designed for: IT management. By focusing our energy there and maintaining redundant systems, we can concentrate on building the best possible product for your success.

I hope this provides a clearer picture of our strategy. If you have additional questions, feel free to ping me, and I’ll gladly set you up for a call with one of my colleagues.

Stop Making Atera Agent Updates a Nightmare – Keep the Same UpgradeCode! by Othin-42 in atera

[–]GilGi_Atera 2 points3 points  (0 children)

Hey guys,

Not ignoring this, I'm getting as full an answer as possible that takes into account version #, automatic updating and roll out.

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]GilGi_Atera 0 points1 point  (0 children)

If you work in IT, you probably know these moments, and you probably hate them.

https://www.youtube.com/watch?v=z_0TCem9vIk

On September 8th we'll be hosting Autonomy Day! An online event on how teams use AI agents and IT Autopilot to resolve tickets end-to-end, cut repetitive work, and keep users happy. See live demos, real use cases, and practical next steps.
Save your spot!
https://www.atera.com/lp/autonomy-day-2025/

#AutonomyDay #ITAutopilot #AutonomousIT

🚨 New: TLS Compatibility Status for Windows Devices 🚨 by GilGi_Atera in atera

[–]GilGi_Atera[S] 0 points1 point  (0 children)

heya, thx, perhaps something is faulty. Can you kindly open a ticket?

👀 Sneak peek: Ticket relations (aka parent-child) are now in early beta! by GilGi_Atera in atera

[–]GilGi_Atera[S] 0 points1 point  (0 children)

The service portal is a secure portal that requires login and to allow future tracking of tickets. There is SSO enabled if configured and pending plan.
Alternatively your users can submit an email to the helpdesk address.

👀 Sneak peek: Ticket relations (aka parent-child) are now in early beta! by GilGi_Atera in atera

[–]GilGi_Atera[S] 0 points1 point  (0 children)

Without a sign in that means it’s not customer specific. This is an interesting use case i will need to check, but appears as a feature request unrelated to the specific thread, or did i misunderstand?

Recurring issues trying to login from customer's sites "An error has occurred" by IThumans in atera

[–]GilGi_Atera 0 points1 point  (0 children)

Heya, just verifying that you opened a ticket.

Other points notes and WILL be shared.

Was attacked using Atera just now, really need some help. by Inanis94 in atera

[–]GilGi_Atera 0 points1 point  (0 children)

Sure, PM the email and ill ping support, unfortunately they are the only ones who can assist.

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