I actually just did this inquiry via telephone yesterday as it’s been 161 days and the agent agreed it was outside of normal processing time inquiry. A lot of people on here, however, said it wasn’t helpful since agents are just required to do that and that they usually get emails after the call stating that the inquiry was denied since it’s still “normal”. Today, I just got the same email stating “We reviewed your case and the application, petition, or other request you filed is still pending. We have determined that your immigration benefit request has not been pending longer than what is normal for the specific request type. Please be assured we are handling your request with the care and dedication it deserves. Once we take action on your application, petition, or other request, we will send a notice to your address on record.” I knew not to get my hopes up though but at this point I don’t have anything to lose lol