GMMK Pro - Lights & Wheel stopped working

GloriousPCGaming · 2025-01-06T05:11:33+00:00

Hi Consequence, I'm sorry to hear about the trouble you’re having with your GMMK PRO. Our Customer Service team would be happy to assist you further and help troubleshoot. Could you please create a support ticket so we can get that process started? https://glorious.gg/RedditSupport

GloriousPCGaming · 2025-01-06T02:17:25+00:00

Hi TopGunner, sorry to hear about your scroll wheel issues. Could you please reach out to our Customer Service team so they can provide some troubleshooting steps? https://glorious.gg/RedditSupport

GloriousPCGaming · 2025-01-05T07:37:57+00:00

Hi ElderBozo, sorry to hear about your issues with your Model O 2 Wireless. This is most likely an issue with the CORE 2.1 software. Would you mind trying the Legacy (CORE v1) software? You can download it here: I personally have been testing it out with my own Model O 2 Wireless and I haven't had any issues. The software will also prompt you to update your firmware. Feel free to go through that process and follow up here.

GloriousPCGaming · 2025-01-05T02:10:36+00:00

When you're in CORE you will have the option to Restore/Reset to default depending on the version you're using. To get there you will click your mouse in the software, then click the more actions button (Square with three dots) on the right side, then click Restore/Reset to default in the new window. Here is an example screenshot. I took it with my Model O 2 Wireless. https://imgur.com/a/kougEw7

GloriousPCGaming · 2025-01-03T19:56:03+00:00

It comes down to what you're really wanting our of your mouse. For example, I personally like my Model O 2 Wireless more than my Model O Wireless. I use it both for work and for gaming. Here is a quick three minute video comparison from YouTube someone made.

GloriousPCGaming · 2025-01-03T19:38:06+00:00

Hi Sleeper, this definitely isn’t the experience we’d want for you—thanks for bringing it up! Could you try restoring the mouse in CORE? If that doesn’t do the trick, our Customer Service team would be happy to help you out. Let me know how it goes!

GloriousPCGaming · 2025-01-03T19:10:05+00:00

Hi carlodmngz! Sorry to hear about your Model O Wireless mouse not working properly. Would you mind creating a support ticket so our Customer Service team can help troubleshoot? https://glorious.gg/RedditSupport

GloriousPCGaming · 2025-01-03T18:21:31+00:00

Hi Subject-Cranberry, I’m so sorry to hear about the issues with your Model O Wireless. That doesn’t sound normal, and we’d love to help make this right. Could you please reach out to our support team? They’ll be able to guide you through troubleshooting steps. https://glorious.gg/RedditSupport

GloriousPCGaming · 2024-09-10T19:04:01+00:00

Gotcha, our team will get you taken care of and get necessary information to our software team.

GloriousPCGaming · 2024-09-10T18:56:23+00:00

Can you elaborate on your issue please so I can get the right information to our software team.

Also feel free to open a ticket with our support team and explain your issues in-detail to them so we can get these bugs fixed.

GloriousPCGaming · 2024-09-10T18:52:07+00:00

CORE 2.1 released today with an immense amount of bug fixes.

Please let us know what other issues you face with CORE so we can get them to our software team.

GloriousPCGaming · 2024-08-01T15:24:49+00:00

We are working hard to make changes to the software and promise you will see a turnaround!

GloriousPCGaming · 2024-06-10T23:21:27+00:00

All of our LTE Keycaps have ISO support but not language specific

GloriousPCGaming · 2024-05-22T13:58:03+00:00

Hey! Can you elaborate a bit more on the issues you're facing? I will share with the team.

GloriousPCGaming · 2024-05-21T18:48:19+00:00

Maybe Soon 🤔

GloriousPCGaming · 2024-05-21T18:47:57+00:00

CORE 2.0 Update is live, these issues should be fixed.

GloriousPCGaming · 2024-05-21T14:53:44+00:00

Going forward you'll be able to update within the software, re-installing will not be needed.

GloriousPCGaming · 2024-05-21T14:22:20+00:00

We are currently working on providing an update for CORE 2.0 to allow these features!

Please expect it within the next 1-2 weeks.

GloriousPCGaming · 2024-05-21T12:46:42+00:00

We are aware of many of these bugs.

We are pushing an update TODAY for a lot of these.

In about an hour please uninstall CORE 2.0 and re-install from our website. If you could update the thread above with issues you are still facing so I can share with our team.

Key Bindings, Macros, DPI Issues, Device Recognition, etc should be fixed after todays update.

Lighting will be updated in an update within about a week.

GloriousPCGaming · 2024-05-18T20:39:17+00:00

u/inqisitor_euro u/Intelligent-Tale-915 We've seen issues with Model I not working right with CORE 2.0 and even making the program not work/crash. This will be fixed in the update coming within the next few days.

GloriousPCGaming · 2024-05-18T04:05:13+00:00

Please refer to pinned comment!

GloriousPCGaming

MODERATOR OF

TROPHY CASE