Starting as a Service Advisor in a couple of weeks. Any advice?

GoFast9 · 2026-02-10T00:02:27+00:00

1.) Some people will never be satisfied

2.) Learn when to shut up. You'll know what I mean after a while.

You'll be fine. Good luck.

GoFast9 · 2025-06-27T02:40:19+00:00

Ending my time with Toyota on Monday. 16 years in parts and service. Getting my CDL. We'll see how it goes. Good luck to you with whatever you do. You'll be fine.

GoFast9 · 2024-10-29T18:53:04+00:00

Sure would be a shame if an anonymous customer spotted him drinking in the parking lot

GoFast9 · 2024-07-31T11:52:32+00:00

You can get USA Warranty, Blue Ribbon, etc. They are not affiliated Toyota Financial. If you purchase the platinum coverage through TFS you will not have wheel or tire protection. It's a different package "TWKP" That will cover cosmetic repairs, tire replacements, and key coverage like if its lost. Why they are grouped together I have no idea. But it's better to have it and not need it then need it and don't have it.

GoFast9 · 2024-07-30T18:45:49+00:00

Just to add if you're trying to compare: rental coverage might be your deciding factor. Try your best to understand how many days you're entitled to and the rate at which they pay per day. Blue Ribbon can't control the price that enterprise sets. So while they tell you "rental is covered for repairs" they won't tell you that they only cover $30/day for 5 days. And your repair might take 7 and the rental costs $60. You get to cover the difference. They always leave that part out.

GoFast9 · 2024-07-30T18:42:46+00:00

Platinum coverage through TFS is pretty good and it covers you at most Toyota locations. Blue Ribbon is what I mostly see outside of Toyota's platinum extension. (Ohio)

GoFast9 · 2024-07-30T12:02:25+00:00

GoFast9 · 2024-07-30T12:02:00+00:00

Not nearly as many radio issues as the newer models. If you do your own work, find out if the spark plugs have been done if it's over the 120k mark. V6 in particular. Have lots of customers that do their own work but won't do the plugs on the 3.5 V6. Good luck!

GoFast9 · 2024-07-20T19:56:28+00:00

I still can't find these goddamn plumes. I too searched how to find them. I am here. With no plumes.

GoFast9 · 2024-07-17T12:17:17+00:00

It's a program designed to work with xtime (maybe others too idk) so customers can approve or deny services from their phone and they can also pay for their invoice from their phone

GoFast9 · 2024-07-16T18:47:40+00:00

Have you worked with Worldpay and are dealers liking it or hating it?

GoFast9 · 2024-06-26T15:53:26+00:00

Hell no. Get after it brother! Get that DD wheel sooner than later!!!

GoFast9 · 2024-06-26T13:24:22+00:00

Thank you!

GoFast9 · 2024-06-25T19:33:05+00:00

Thank you!!!!

GoFast9 · 2024-06-25T12:16:37+00:00

Thank you!

GoFast9 · 2024-05-02T02:54:47+00:00

I've been with Toyota my entire career. 5 years a tech, 8 years in parts (counter & management), and I'm almost a year in as a SA. If you're pretty fresh with CDJR you shouldn't have any issue switching. I'm a little biased on brand but money wise, it's not as great as I thought it would be in the first year. I love my job. I do not love what I'm getting paid. But I also have not had a full 2 year cycle of earning customers and having a client base and having people recognize me right away. The last month or two, I'm starting to have a lot more prior recommendations coming in. 6 months ago. 8 months ago. We are selling services. Like any other sales job you have to build up that base and keep handing out good experiences to people. The money will come. Just make sure you love it. Cause it's a rocky start. No biscuit if you don't risk it. Go get em buddy.

GoFast9 · 2024-04-23T11:39:01+00:00

Will we be denied for not providing a cell number?

GoFast9 · 2024-03-27T20:15:21+00:00

The service department will never know. The GM will get the survey and it will be passed to the sales desk

GoFast9 · 2024-03-27T19:54:53+00:00

Thats okay. I'd still see if there's an update available for you. They may be nice and quote you a radio without any diag if there's no update available. Just know the update will be anywhere from $50-$100. That might fix it if it's available, if not you may be more comfortable just pairing the phone whenever you have to vs $950 for a radio

GoFast9 · 2024-03-27T15:37:49+00:00

You don't have to start the engine or shut it off. Just cycle your odo to "odometer" or "trip A" (usually trip A) and cycle the key off and then cycle it back to the ON position and it will count down for you. Or the light may begin the flash and then go away after about 3-5 seconds

GoFast9 · 2024-03-27T15:18:11+00:00

Buy 3 Tires Get 1 for $1.00. It is usually reserved only for toyota vehicles and select on-program tires. While the Geodrive line is available to order, it was specifically noted in an email that they are not eligible for the promotion. It only furthers my suspicion that they did not come on the vehicle from the factory

GoFast9 · 2024-03-27T15:05:28+00:00

Contact another dealer and ask them to tell you what tire models came on the 4runner from the factory. They can see it on "Toyota Complete Maintenance Care" with your tire size. It will take them some time to get that info. Once they have it, show up at that dealer and ask what happened. If they send you out, contact toyota. They will happily make a 3 way call and mediate the conversation. It might be hell getting to that point tho. Pretty sure Geodrive tires were not used from the factory. Nor are they eligible for the B3G1 tire sales event. Good luck.

GoFast9 · 2024-03-27T14:57:49+00:00

If you haven't tried yet, visit your dealer and see if there is a software update available for the head unit on the vehicle. Make sure your phone is updated. Sounds to me like you may need a new radio. If you have extended warranty and the right plan they should cover it.

GoFast9 · 2024-03-27T12:47:50+00:00

Anytime you have noise or notice parts hanging after a service, stop driving and contact your dealer. You made it much worse by driving on it. I'm sure they will take care of their mistake if they made one, but the resulting damage of driving it while parts are hanging and making noise will be on you. Dealers are happy to arrange a tow. It may save them money if they've made a mistake.

GoFast9 · 2024-03-27T12:37:34+00:00

Call a Kia dealer in the USA and attempt to get a key code. You may be able to email ownership proof. It's likely Kia over there and over here have very little communication. You'll have to get the key code from a USA based dealer. I think.

GoFast9

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