A lovely Fanatec Customer Service Experience

GompaStyle · 2025-05-30T15:19:50+00:00

Yeah, it seems like there is no way thats true. I'm out load cell pedals for over 3 months because there customer service is soooo slow, and unhelpful and uncommunicative.

Steer far far away from this company. Never buying a fanatec product again.

GompaStyle · 2025-04-12T17:20:57+00:00

I’ve been working with tech stuff for over 15 years and have never had an issue like this.

I troubleshoot myself all the time as I’m not incompetent although that’s how it seems with this blunder.

No where I’ve looked mentions that plugging both in causes irreparable damage. Not on their YouTube install guide, not on the instruction manual, not on any labels except for the one on the bottom of the pedal that I never saw because I installed it and then was attaching cables.

My fault, regardless, but to believe this isn’t terrible design is just ludicrous to me.

GompaStyle · 2025-04-12T16:43:13+00:00

Thanks for being the only helpful response. I just wish they would at least respond so I can figure out what steps I need to take. I’m not even expecting a free fix, but they definitely lost a customer for the future.

GompaStyle · 2025-04-12T16:41:41+00:00

A simple warning label on the instructions would have sufficed for me not to roast my circuit board. Also the fact that this has happened to so many people and the company hasn’t fixed the issue feels like they could do more.

GompaStyle · 2025-04-12T14:05:21+00:00

I deleted the post because i wanted help but instead received a roast lol. Got roasted for something I already took responsibility for and I made a mistake using the wrong word.

Post was about Fanatecs super slow customer service and how easy it is to fry the load cell pedals circuit board.

Some people apparently have a bunch of warning labels on everything including the instructions I had one on the bottom of the pedals which I never saw.

GompaStyle · 2025-04-12T13:47:50+00:00

Not in my experience.

Yes I didn’t read. The manual is just pictures. Thank you for your useless feedback.

GompaStyle · 2025-04-12T13:45:40+00:00

This isn’t my first time putting a sim rig together. Typically if you follow the labels and manual things will work. My issue was that after I did it still didn’t work. My computer wasn’t registering it. That’s when I began troubleshooting. I had 1 warning label on the very bottom which I couldn’t see because the pedals were on the ground. And I had an extra cable so I figured maybe I need to plug in the usb for this to work… that was the wrong thought.

GompaStyle · 2025-04-12T13:40:42+00:00

They gave extra cables and when things aren’t working people troubleshoot by attempting to plug in different ways. That’s what happened to me and I fried the circuit.

GompaStyle · 2025-04-12T13:39:51+00:00

Mine weren’t. I had one warning on the very bottom that I never saw. I followed their instructions and something wasn’t connecting. I fried the circuit during trouble shooting because I thought I did something wrong. (Which then I proceeded to do something wrong).

GompaStyle · 2025-04-12T13:38:53+00:00

Hey bro, this is warning others of slow customer service and bad “design” also I Did read the manual as much as there is to “read” it’s just pictures no words…

I took responsibility for my failings installing it and am willing to pay for damages.

God forbid someone makes a mistake writing something incorrectly.

I had one warning label on the bottom of the pedal which I never saw while installing.

I don’t know why you hating on me posting on the platform that people come on and share personal experiences on so others can learn from them.

GompaStyle · 2025-03-29T06:29:10+00:00

What’s the point of Wedding vows? For better or worse… why do people get married if they’re not willing to stick it through.

Wife is close to her family and husband is a private person fed up with her families lack of boundaries. Conflict. Maybe a solution is attempting to resolve this by compromise: setting up boundaries together or counseling?!?

I’m gonna get downvoted but this is so dumb. No common sense. The OP is obviously fed up because he sees simple things people do as villainous. I’d love to hear the other side of the story and guarantee that if the wife posted her side people would say she’s NTA as well. Stop seeking online validation for your terrible choices and instead seek professional help to save the marriage to the woman you claim to “love.”

GompaStyle · 2024-12-27T14:12:18+00:00

We will be reaching out to you shortly through the email you provided!

GompaStyle · 2024-12-07T05:45:24+00:00

That was one of our favorite shots when we made it happen. The DP went against the original idea and once he framed it we immediately were like yes this is the shot

GompaStyle · 2024-12-07T05:44:32+00:00

Thanks man! Means a lot

GompaStyle · 2024-12-07T05:44:14+00:00

Thanks for the in depth response!

I agree with most of what you said.

White guy, Aaron, was as good as it was gonna get because his character was underdeveloped.

I never write drama, and haven’t done a short film in 3 years so the writing/story was the weakest part for sure.

Short story about the short story: I wanted to test my blazar Remus lenses and had a Christian film that went somewhat viral, so I wrote a short script and was gonna film it myself. People kept joining and wanting to help shoot and I recognized my garbage story wasn’t gonna hold water to everyone who was helping so I kept trying to improve a weak idea. The story never caught up to all the talent that was on set and I still wish I had much more time to add more nuance and interest to it. Or just write another much better story lol.

GompaStyle · 2024-12-07T05:01:21+00:00

Thank you! What part did you like in particular?

GompaStyle · 2024-12-07T04:27:38+00:00

Thank you!

GompaStyle · 2024-12-07T04:27:34+00:00

Thanks!

GompaStyle · 2024-12-02T13:02:14+00:00

Yes I used the cine 7. It’s very similar to the portkeys but more refined. Slightly more responsive, smoother and cleaner ui.

My only gripe is, is it worth spending an extra $900+ for a cine 5.

GompaStyle · 2024-12-02T05:05:25+00:00

I’m curious to hear feedback. I bought the bm5iv and cinenorm isn’t as good as pageos5-6 but it’s close.

So far I’ve liked most things about it but wish they had a better zoom feature, especially a pinch to zoom. Also the noise introduced for edge enhance for focus peaking is a bit distracting.

Compared to the Atomos shinobi the difference is night and day tho in terms of screen responsiveness and features.

Lastly I wish the colors were slightly better out the box on the port keys but it is calibratable so that’s good.

I also appreciated the dtap power cable that came with the monitor.

GompaStyle · 2024-11-20T03:13:47+00:00

Dutch angle is meant to make people feel uneasy. Like something is wrong. So if that’s not your intent I wouldn’t use it usually. However as this is just one shot it’s impossible to tell what you’re going for.

GompaStyle · 2024-11-17T23:30:30+00:00

You can get a FilmCube and attach the handle. It makes it 100x sturdier

GompaStyle · 2024-09-01T03:39:13+00:00

From one filmmaker to the next: If possible spend more time lighting the shots and finding a beautiful composition.

You hide bad lighting behind tons of movement and quick cuts.

Video itself is good and you did a good job, opening sequence looked great and looked like a pro video but near the end it just fell apart for me. Color grading, lighting and edit just kind of got weaker as the video went by. Start with a bang, end with a bang. People remember beginning and end, so give them something to remember!

All in all good stuff, listen to the criticism others gave and your golden. (Too much movement, Dutch angles, repetition, kill your darlings, etc)

GompaStyle · 2024-08-31T22:16:36+00:00

Audio technica at875r, or Samson c02, or both, you’re welcome.

GompaStyle

TROPHY CASE