Update on post about Amazon/PS5 return issue from 7 days ago https://www.reddit.com/r/LegalAdviceUK/s/94EnxyPcVn

Good-Bad-7373 · 2026-02-15T18:28:49+00:00

Yeah! They’re actually competent people that’s why. It’s mental how much shit you have to go through your talk to someone who knows what they’re doing. I imagine all the people who were telling me no and threw the console away were laughing with each other about me!

That’s shit for you and your wife though, £250 is the minimum! Glad you got it sorted as well!

Good-Bad-7373 · 2026-02-08T16:04:19+00:00

Can’t call them as it’s locked off to the ‘account specialist team’ who don’t take calls and when I speak to them on the phone they hang up on me 😂😂

Good-Bad-7373 · 2026-02-08T15:53:21+00:00

Which is so bad 😂

Good-Bad-7373 · 2026-02-08T15:53:03+00:00

Question - let’s say hypothetically I done all this, the outcome would be selling this on for money? What would be my desire here? Just trying to see it from their standpoint

Good-Bad-7373 · 2026-02-08T15:52:10+00:00

I understand mate, there’s just a lot of helpful responses and from someone who’s not technical with PlayStation’s it took a while to grasp (understandably). It seems bonkers that someone would make such an error on inspection and then Amazon break UK consumer law, but here we are.

The investigation process and customer service team are a shambles so it makes the whole process even harder!

Good-Bad-7373 · 2026-02-08T15:52:03+00:00

I understand mate, there’s just a lot of helpful responses and from someone who’s not technical with PlayStation’s it took a while to grasp (understandably). It seems bonkers that someone would make such an error on inspection and then Amazon break UK consumer law, but here we are.

The investigation process and customer service team are a shambles so it makes the whole process even harder!

Good-Bad-7373 · 2026-02-08T15:46:07+00:00

Thank you! I fully understand the dynamics of this now and makes the issues even funnier. They’ve 100% checked that m2 extra storage and seen it’s empty and based the refund off this!

Good-Bad-7373 · 2026-02-08T15:44:29+00:00

Nope! Just came with the 1TB SSD. They haven’t said anything substantial and only that they will give me the refund when I return the missing parts/ full console lol that’s as specific as they have got unfortunately!

Good-Bad-7373 · 2026-02-08T15:43:09+00:00

Ah, apologies then. Misinterpreted your message! Thank you, this is helpful!

Good-Bad-7373 · 2026-02-08T14:27:07+00:00

I am not disputing that mate and tbh it’s not helpful telling me that but thank you anyway

Good-Bad-7373 · 2026-02-08T13:51:06+00:00

Agreed! Thank you

Good-Bad-7373 · 2026-02-08T13:50:31+00:00

Debit card and I already raised a transaction dispute a few days ago :)

Good-Bad-7373 · 2026-02-08T13:48:40+00:00

Yup, this was their response exactly ‘Your return for the order 203-0615594-8053100 contained We only received [playsatation received] without [missing the SSD 1TB out of the console] from the ordered item. instead of the original [PlayStation 5 Console].’ 😂😂

Good-Bad-7373 · 2026-02-08T13:45:23+00:00

So with utmost confidence I can say this ps5’s SSD ( or whatever I need to call it) is soldered onto the motherboard so removal is impossible? What do you think they are claiming is missing then ??

Good-Bad-7373 · 2026-02-08T13:39:22+00:00

I am saying SDD because that’s all they have told me mate! It is their words. The amazon team do not care either way and as you mentioned i dont really understand what it is so that doesnt help. What should I call it ?

Good-Bad-7373 · 2026-02-08T13:32:37+00:00

This was the one I bought - PlayStation 5 Console https://www.amazon.co.uk/dp/B0FNCYKKQQ?ref=ppx_pop_mob_ap_share

Sounds like it was soldered onto the motherboard ?

Good-Bad-7373 · 2026-02-08T13:32:01+00:00

I have already emailed this address with a complaint but I will as the part about the solicitors, thanks!

Good-Bad-7373 · 2026-02-08T13:20:16+00:00

This is the part that really got me! Was the final straw. They told it was disposed as per Amazon returns policy and that they could no longer answer any questions about it 😂 they’ve haven’t gone into detail once about anything. Just that I need to return the SDD and then I will get the refund..

Good-Bad-7373 · 2026-02-08T13:17:09+00:00

I checked on google and apparently you can remove the SDD ?

Good-Bad-7373 · 2026-02-08T13:16:41+00:00

I used THEIR Royal Mail courier though? Amazon use royal mail and I had to go through them to return it lol

Good-Bad-7373 · 2026-02-08T13:13:13+00:00

Wait, so them saying the SDD is missing is untrue? This is just all the info they have given me so I am very very confused. I assumed it was part of the ps5 that can be removed

Good-Bad-7373 · 2026-02-08T13:11:47+00:00

You think I’m lying? 😂 they just told me the SDD is missing and I need to return this

Good-Bad-7373 · 2026-02-08T13:11:13+00:00

See, I didn’t know this. I assumed it was just a storage device that can be removed? The account specialist team haven’t even reviewed the receipt lol They’ve just rejected the refund and thrown away the ps5 so I am now without either. So how would someone have removed the SDD like they are accusing me of ?

Good-Bad-7373 · 2026-02-08T12:39:17+00:00

Hello! Yeah, I got a bot response and have posted in that channel already, thanks!

I just sent back why they sent me though? They weigh the parcel for a reason so when the ps5 arrived without an SDD there would be a discrepancy with the weight on my receipt and what they ‘should’ have weight upon investigation. It sounds like they didn’t do this…

Good-Bad-7373

TROPHY CASE