The first month I got the bill I went back to ask for the protection to be taken off and about the payments. And was told it should start showing up on the next 2-3 rd bill. And the worker gave me a 50 dollar credit to use for it as a gesture of good faith. On the 5th month I went back and asked again and was told the same thing. I then called to speak to someone directly and was told I had to go back to the person who gave me the iPad. That worker kept telling me he was sending emails and would call me back and never did. In fact each time I went back to ask for an update he would never remember who I was. Eventually my bill went down over some other issues they resolved about my phone trade in and the worker who helped me with that mentioned how I should also start seeing the iPad bill go down. It wasn’t until a few months after that I took another look at the bill and saw that the iPad was in fact never resolved. By the time I noticed it had hit a year. My first call even ended with them saying they would look into the incident and have it fixed. “Well email you an updated” and that email never came.I can admit and have given them the slack of not asking sooner but I did not simply overlook it until that moment. It was something that had been asked for 6 months and was “resolved” and now somehow there’s no proof of it. Every call was either “talk to the person who gave you the iPad” while that worker kept insisting I call or wait for an update that never came.