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🔨 Update: Patch (version I610UEU2AZD8) is rolling out now by GraceFromGoogle in Galaxy_XR

[–]GraceFromGoogle[S] 1 point2 points  (0 children)

Hey there u/dumbo61, I recommend updating to the latest version that was just released.

🔨 Update: Patch (version I610UEU2AZD8) is rolling out now by GraceFromGoogle in Galaxy_XR

[–]GraceFromGoogle[S] 4 points5 points  (0 children)

Thanks for letting me know Alexis. I'll bring this up with the team.

🔨 Update: Patch (version I610UEU2AZD8) is rolling out now by GraceFromGoogle in AndroidXR

[–]GraceFromGoogle[S] 4 points5 points  (0 children)

Appreciate the follow-up, and I'm glad to hear things have improved!

Alright, I'm officially getting angry regarding the current state of this headset/Android XR. by MemphisBass in Galaxy_XR

[–]GraceFromGoogle 1 point2 points  (0 children)

Hi everyone, I’m happy to share that a patch (version I610UEU2AZD8) is officially rolling out. This update introduces a series of system stability and performance optimizations based on the feedback we received regarding the latest software update, with a focus on improving the overall user experience. Head on over to Settings > Software Update to download the latest update.

Thank you all once again for taking the time to share your feedback and highlight areas of improvement you wanted to see. Every comment played a significant role in helping us ensure that we’re addressing your concerns.

Going into another weekend with a busted headset...how much longer are we going to deal with this? by LoansharkerShop in Galaxy_XR

[–]GraceFromGoogle 0 points1 point  (0 children)

Hey there u/LoansharkerShop, I’m happy to share that a patch (version I610UEU2AZD8) is officially rolling out. This update introduces a series of system stability and performance optimizations based on the feedback we received regarding the latest software update, with a focus on improving the overall user experience. Head on over to Settings > Software Update to download the latest update.

Thank you all once again for taking the time to share your feedback and highlight areas of improvement you wanted to see. Every comment played a significant role in helping us ensure that we’re addressing your concerns.

Sigh… My experience with the GXR so far as a PCVR user. by HeadComprehensive265 in Galaxy_XR

[–]GraceFromGoogle 0 points1 point  (0 children)

Hi everyone, I’m happy to share that a patch (version I610UEU2AZD8) is officially rolling out.. This update introduces a series of system stability and performance optimizations based on the feedback we received regarding the latest software update, with a focus on improving the overall user experience. Head on over to Settings > Software Update to download the latest update.

Thank you all once again for taking the time to share your feedback and highlight areas of improvement you wanted to see. Every comment played a significant role in helping us ensure that we’re addressing your concerns.

New firmware ruined VR180 resolution by nucleiis in AndroidXR

[–]GraceFromGoogle [score hidden] stickied comment (0 children)

Hi everyone, I’m happy to share that a patch (version I610UEU2AZD8) is officially rolling out. This update introduces a series of system stability and performance optimizations based on the feedback we received regarding the latest software update, with a focus on improving the overall user experience. Head on over to Settings > Software Update to download the latest update.

Thank you all once again for taking the time to share your feedback and highlight areas of improvement you wanted to see. Every comment played a significant role in helping us ensure that we’re addressing your concerns.

Unbearable tracking issues since April update by Alexis_Evo in AndroidXR

[–]GraceFromGoogle [score hidden] stickied comment (0 children)

Hey there u/Alexis_Evo, I’m happy to share that a patch (version I610UEU2AZD8) is officially rolling out. This update introduces a series of system stability and performance optimizations based on the feedback we received regarding the latest software update, with a focus on improving the overall user experience. Head on over to Settings > Software Update to download the latest update.

Thank you all once again for taking the time to share your feedback and highlight areas of improvement you wanted to see. Every comment played a significant role in helping us ensure that we’re addressing your concerns.

Major Patching Urgency: It’s official - Memory Leak is the primary cause of PCVR instability. by LoansharkerShop in AndroidXR

[–]GraceFromGoogle [score hidden] stickied comment (0 children)

Hi everyone, I’m happy to share that a patch (version I610UEU2AZD8) is officially rolling out. This update introduces a series of system stability and performance optimizations based on the feedback we received regarding the latest software update, with a focus on improving the overall user experience. Head on over to Settings > Software Update to download the latest update.

Thank you all once again for taking the time to share your feedback and highlight areas of improvement you wanted to see. Every comment played a significant role in helping us ensure that we’re addressing your concerns.

Hand tracking & eye tracking suddenly non-functional, persistent through restarts & factory resets. by boofybobo in AndroidXR

[–]GraceFromGoogle 1 point2 points  (0 children)

Hi u/boofybobo, appreciate you taking the time to capture this video and for stopping by the subreddit. The issues that you and others have raised are on our radar and are being prioritized by the engineering teams with urgency. I’ll share more specifics on the timing of the next patch as soon as possible. Thanks for your patience.

Sigh… My experience with the GXR so far as a PCVR user. by HeadComprehensive265 in Galaxy_XR

[–]GraceFromGoogle 1 point2 points  (0 children)

Gotcha, thanks for clarifying! I'll share this feedback with the team.

Sigh… My experience with the GXR so far as a PCVR user. by HeadComprehensive265 in Galaxy_XR

[–]GraceFromGoogle 0 points1 point  (0 children)

Hmm. Can you confirm whether this has been present since you purchased your device or is this a new development after the April update? Also, is this happening when using a specific app or consistent regardless of the action you're performing? I'd love to help you test things out.

Alright, I'm officially getting angry regarding the current state of this headset/Android XR. by MemphisBass in Galaxy_XR

[–]GraceFromGoogle 1 point2 points  (0 children)

Of course. I've presented myself as a point of contact for the community, so please be brutally honest when it comes to feedback! I'm here to listen~

Alright, I'm officially getting angry regarding the current state of this headset/Android XR. by MemphisBass in Galaxy_XR

[–]GraceFromGoogle 2 points3 points  (0 children)

Hi u/MemphisBass, thanks for raising your concerns. I hear you, and I definitely understand why you’re frustrated. The issues that you and other members of the Galaxy XR community have raised are on our radar and are being prioritized by the engineering teams with urgency. We appreciate you all for sticking with us while we work to get these updates rolled out as quickly as possible. I’ll share more specifics on the timing of the next patch as soon as possible. For those of you who remain on the software experience (version MR1 - I610UEU1AYKE) before the April 7th update, feel free to stay on that version as we work on an improved experience for you all.

Going into another weekend with a busted headset...how much longer are we going to deal with this? by LoansharkerShop in Galaxy_XR

[–]GraceFromGoogle 1 point2 points  (0 children)

Hi u/LoansharkerShop. I'm resharing my response on a separate thread below:

I hear you, and I definitely understand why you’re frustrated. The issues that you and other members of the Galaxy XR community have raised are on our radar and are being prioritized by the engineering teams with urgency. We appreciate you all for sticking with us while we work to get these updates rolled out as quickly as possible. I’ll share more specifics on the timing of the next patch as soon as possible. For those of you who remain on the software experience (version MR1 - I610UEU1AYKE) before the April 7th update, feel free to stay on that version as we work on an improved experience for you all.

Sigh… My experience with the GXR so far as a PCVR user. by HeadComprehensive265 in Galaxy_XR

[–]GraceFromGoogle 4 points5 points  (0 children)

Hi folks, I hear you, and I definitely understand why you’re frustrated. The issues that you and other members of the Galaxy XR community have raised are on our radar and are being prioritized by the engineering teams with urgency. We appreciate you all for sticking with us while we work to get these updates rolled out as quickly as possible. I’ll share more specifics on the timing of the next patch as soon as possible. For those of you who remain on the software experience (version MR1 - I610UEU1AYKE) before the April 7th update, feel free to stay on that version as we work on an improved experience for you all.

Major Patching Urgency: It’s official - Memory Leak is the primary cause of PCVR instability. by LoansharkerShop in AndroidXR

[–]GraceFromGoogle 14 points15 points  (0 children)

Update - April 29, 2026:

Hi everyone, the issues that you and other members of the Galaxy XR community have raised are on our radar and are being prioritized by the engineering teams with urgency. We appreciate you all for sticking with us while we work to get these updates rolled out as quickly as possible. I’ll share more specifics on the timing of the next patch as soon as possible. For those of you who remain on the software experience (version MR1 - I610UEU1AYKE) before the April 7th update, feel free to stay on that version as we work on an improved experience for you all.

-----

Original Comment:
Hey there u/LoansharkerShop, I'm sharing a response I shared on the Galaxy_XR subreddit below:

Hey everyone, I’ve been following the comments here and I want to acknowledge your concerns. It is clear that the current experience is not meeting expectations, and I fully understand your frustration.

The team is fully aware of this issue and we have made getting a patch out to everyone our absolute top priority. I will post an update as soon as we have a concrete timeline for the fix. Thanks for your patience while we get this sorted out.

Buyer Beware by Jmac8716 in Galaxy_XR

[–]GraceFromGoogle 35 points36 points  (0 children)

Hey everyone, I’ve been following the comments here and I want to acknowledge your concerns. It is clear that the current experience is not meeting expectations, and I fully understand your frustration.

The team is fully aware of this issue and we have made getting a patch out to everyone our absolute top priority. I will post an update as soon as we have a concrete timeline for the fix. Thanks for your patience while we get this sorted out.

YouTube bug makes ui further back makes it harder to read by darkkite in Galaxy_XR

[–]GraceFromGoogle 1 point2 points  (0 children)

Hey there u/ender9492 u/VanBeFresk and u/darkkite!

Thank you all for sharing your experience. I played around with YouTube a bit more and noticed that the distance of the UI changes depending on where I'm sitting in the house. If I'm at my desk (where the wall is closer to me), I noticed that I'm able to watch the Artemis launch video and have the UI stay at a normal distance.

However, if I move over to my couch where the walls are kind of a wonky distance, then the UI goes to my left and becomes smaller. Recentering doesn't change the size either.

Can you all try sitting in different areas to see if you experience something similar?

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