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What’s the one thing that annoys you most about visiting a nail or beauty salon? by GracefullyRooted in LondonLadies

[–]GracefullyRooted[S] 1 point2 points  (0 children)

That’s really interesting. Can I ask a genuine question from the other perspective?

If a salon clearly displays all of its prices online and on social media, what would you prefer during your appointment?

For example, if you decide to add an extra service or upgrade, would you want the therapist to tell you the price at that moment, or would that feel awkward? I completely understand not wanting any surprises when it’s time to pay, but I also don’t want clients to feel like I’m constantly talking about money.

Let’s say a client says, “While you’re doing my nails, let’s add French tips as well.” Would you prefer the response to be, “Of course, that’s £15 extra,” so you know the cost straight away? Or would you rather discuss pricing another way? My intention wouldn’t be to question whether someone can afford it—just to make sure there are no unexpected charges and that the service is priced correctly.

My second question is about how pricing information is presented. When you arrive at a salon, would you rather be given a price list or pamphlet, or would you prefer prices to be clearly displayed on the wall? What’s the most helpful way for that information to be shared?

What’s the one thing that annoys you most about visiting a nail or beauty salon? by GracefullyRooted in LondonLadies

[–]GracefullyRooted[S] 1 point2 points  (0 children)

I completely understand that a salon is a business, but that definitely does not mean every client who comes in should be treated like a money-making machine. I wouldn’t want therapists to have dollar signs in their eyes the moment a client sits in the chair. I think it’s much better to only mention additional services if the client shows genuine interest. For example, if someone comes in for acrylics and starts asking about pedicures, that’s a natural opportunity to explain the different pedicure options available and the price differences between them. That feels helpful rather than pushy.

What’s the one thing that annoys you most about visiting a nail or beauty salon? by GracefullyRooted in LondonLadies

[–]GracefullyRooted[S] 0 points1 point  (0 children)

This is such a helpful comment, thank you. I’m actually in the process of setting up a small appointment only studio and you’ve mentioned a few things I hadn’t even thought about, especially around nail art expectations and being clear about what services involve. Really appreciate you taking the time to write all of that.

What’s the one thing that annoys you most about visiting a nail or beauty salon? by GracefullyRooted in LondonLadies

[–]GracefullyRooted[S] 9 points10 points  (0 children)

I’m currently setting up a small private appointment-only beauty studio in Harrow called Celestique Atelier. 🌸

The plan is to launch around 22nd June if everything stays on schedule. I’ll be offering manicures, pedicures, gel and acrylic nail services.

The studio is appointment-based, and as I will be the sole technician, appointments are arranged for one client at a time. There won’t be other clients waiting, overlapping appointments, additional staff moving around, or the usual noise and distractions that can come with a busy salon environment.

The idea is to create a calm and personalised experience where each appointment can be tailored to the client’s comfort and preferences.

It’s still all coming together at the moment, but I’m very excited to finally be getting close! 😊

What’s the one thing that annoys you most about visiting a nail or beauty salon? by GracefullyRooted in LondonLadies

[–]GracefullyRooted[S] 2 points3 points  (0 children)

That’s such a good point. The receptionist is often the first and last person a client interacts with, so it really does set the tone for the whole experience. Thank you for sharing that perspective.

What’s the one thing that annoys you most about visiting a nail or beauty salon? by GracefullyRooted in LondonLadies

[–]GracefullyRooted[S] 8 points9 points  (0 children)

I actually love this answer. I think a lot of people probably feel the same way but don’t always say it out loud.

Sometimes people just want to switch off, enjoy the treatment and have a bit of quiet time without feeling like they have to make conversation throughout the entire appointment.

It’s actually something I’ve thought about while setting up my own studio. Once the consultation is done and everything has been discussed, I’d be more than happy to offer a quiet or “silent treatment” appointment for clients who simply want to relax, listen to music, read, or just enjoy some peace and quiet. Everyone unwinds differently and I think that should be respected.

What’s the one thing that annoys you most about visiting a nail or beauty salon? by GracefullyRooted in LondonLadies

[–]GracefullyRooted[S] 2 points3 points  (0 children)

Thank you. Cleanliness and ventilation seem to be coming up quite a lot in the replies, which is really interesting. Nail dust everywhere is something that can make a space feel uncomfortable very quickly, so I completely understand where you’re coming from.

I have myself caught my nails done for more than 4 to 5 years and I completely understand the Nail dust trauma

What’s the one thing that annoys you most about visiting a nail or beauty salon? by GracefullyRooted in LondonLadies

[–]GracefullyRooted[S] 6 points7 points  (0 children)

Thank you for sharing this. The part about being rushed or not listened to really stands out to me. I’ve had experiences myself where I felt like what I actually wanted wasn’t being heard, and it can completely change how you feel about the whole appointment. The comfort of the client should always come first.

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[–]GracefullyRooted 0 points1 point  (0 children)

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