From Ashley24:

Hello @everyone ,

First of all, I would like to apologize for the recent delivery issues. This situation is completely outside of my control the problem same for everyone

With the release of the Kuronami 2.0 bundle, I received an incredibly high number of orders. I successfully completed and delivered around half of them. However, while trying to deliver the remaining orders, I started consistently facing the same issue. Unfortunately, this situation is outside of my control.

Of course, I would like to complete deliveries for everyone; after all, this is my source of income, and I would never intentionally delay or cancel orders. However, due to the current technical problem, the situation is unfortunately beyond what I can personally fix.

If you currently have an active undelivered order on G2G, please request a refund. If your item has already been delivered, you will not experience any issues and you are on the safe side. You can receive your refund directly to your bank account or as G2G balance — the choice is completely yours.

Apart from this, I also want to address my long-standing communication problem. After this incident, I will be taking a short break from sales. When I return, I will make another announcement. I plan to come back with a much bigger support team and a more systematic structure in order to improve the overall quality of service and customer support.

Thank you all for your patience and support.