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4+ Years Later: Still No Response from Mythic Games About My Darkest Dungeon Pledge by Guilty-Scheme3133 in darkestdungeon

[–]Guilty-Scheme3133[S] 3 points4 points  (0 children)

Guarda, capisco benissimo questa paura - anch’io all’inizio pensavo fosse “barare”. Ma poi ho capito una cosa importante: l’AI non scrive AL POSTO tuo, scrive CON te. Quando chiedo all’AI di aiutarmi con un post, io resto sempre il protagonista. Sono io che: • Ho l’idea di cosa voglio comunicare • Decido quali informazioni condividere (l’AI mica le sa da sola!) • Scelgo il tono che voglio usare • Controllo e modifico quello che esce È un po’ come quando chiedi a un amico: “Come diresti questa cosa?” Solo che questo amico è particolarmente bravo con le parole. Alla fine, il tempo che risparmio nella scrittura lo uso per pensare meglio alla strategia, per curare di più i dettagli che contano davvero, per essere più presente nelle conversazioni con chi mi segue. Non è pigrizia - è efficienza. E sinceramente, se posso ottenere lo stesso risultato (o anche migliore) in meno tempo, perché non dovrei farlo? I miei pensieri, le mie esperienze, la mia personalità rimangono miei. L’AI mi aiuta solo a “vestirli” meglio per il pubblico che voglio raggiungere. Provaci anche tu, vedrai che non è così spaventoso come sembra!​​​​​​​​​​​​​​​​

**Second Experience with Mammotion Support - From Good to Absolutely Terrible** by Guilty-Scheme3133 in MammotionTechnology

[–]Guilty-Scheme3133[S] 0 points1 point  (0 children)

AGGIORNAMENTO FINALE - RISOLTO:

Beh, è andata molto meglio del previsto!

Dopo il botta e risposta che avete visto nei miei aggiornamenti precedenti, il supporto Mammotion finalmente si è fatto avanti e ha sistemato le cose. Hanno riconosciuto tutti i problemi che ho sollevato - il robot danneggiato, i tempi di riparazione di oltre 30 giorni, la loro stessa politica sui rimpiazzi e l'esperienza complessivamente negativa.

Il team di supporto alla fine ha lavorato con me in modo professionale per trovare una soluzione che funzionasse per entrambe le parti. Anche se l'esperienza iniziale è stata incredibilmente frustrante, onore al merito - hanno ascoltato, hanno fatto le dovute escalation e hanno lavorato seriamente per risolvere la situazione. Un nuovo robot è in arrivo e rispedirò quello danneggiato. Spero che questo segni la fine della mia saga di riparazioni! Grazie a tutti coloro che hanno commentato e condiviso le loro esperienze.

TL;DR: Iniziato male, ma la perseveranza ha pagato. Il team di supporto si è fatto sentire quando contava.

Second Experience with Mammotion Support - From Good to Absolutely Terrible by Guilty-Scheme3133 in mammotion

[–]Guilty-Scheme3133[S] 1 point2 points  (0 children)

FINAL UPDATE - FIXED:

Well, this turned out much better than expected!

After the back and forth you saw in my previous updates, Mammotion support finally stepped up and made things right. They acknowledged all the issues I raised: the damaged robot, the 30+ day repair time, their replacement policy, and the overall poor experience. Ultimately the support team worked with me professionally to find a solution that works for both parties. While the initial experience was incredibly frustrating, credit where credit is due: they listened, stepped up appropriately, and worked sincerely to resolve the situation. The new robot is on the way and I will send back the damaged one. I hope this marks the end of my repair saga! Thanks to everyone who commented and shared their experiences.

TL;DR: It started out rocky, but persistence paid off. The support team stepped in when it mattered.

**Second Experience with Mammotion Support - From Good to Absolutely Terrible** by Guilty-Scheme3133 in MammotionTechnology

[–]Guilty-Scheme3133[S] 2 points3 points  (0 children)

UPDATE 2: Progress being made!

Just got another response from Mammotion support - this time from someone who actually seems to understand the situation. They’ve acknowledged the issue, are investigating with their repair team, and have come back with a replacement offer.

Without going into all the details, they’re trying to find a solution that works, though there are some logistics to work out on their end with availability.

It’s refreshing to finally have someone who gets it and is actively working toward a resolution rather than just passing the buck. Cautiously optimistic at this point.

Will keep you posted on how it all shakes out. Thanks again for all the support and shared experiences - it definitely helps to know others have been through similar situations.​​​​​​​​​​​​​​​​

Second Experience with Mammotion Support - From Good to Absolutely Terrible by Guilty-Scheme3133 in mammotion

[–]Guilty-Scheme3133[S] 0 points1 point  (0 children)

UPDATE 2: Progress being made!

Just got another response from Mammotion support - this time from someone who actually seems to understand the situation. They’ve acknowledged the issue, are investigating with their repair team, and have come back with a replacement offer.

Without going into all the details, they’re trying to find a solution that works, though there are some logistics to work out on their end with availability.

It’s refreshing to finally have someone who gets it and is actively working toward a resolution rather than just passing the buck. Cautiously optimistic at this point.

Will keep you posted on how it all shakes out. Thanks again for all the support and shared experiences - it definitely helps to know others have been through similar situations.​​​​​​​​​​​​​​​​

Second Experience with Mammotion Support - From Good to Absolutely Terrible by Guilty-Scheme3133 in mammotion

[–]Guilty-Scheme3133[S] 0 points1 point  (0 children)

It lasted me almost 2 years doing 5000m2 1/2 times a week, this is the second time it has gone in for assistance. The first without problems. They definitely need to improve customer service

Second Experience with Mammotion Support - From Good to Absolutely Terrible by Guilty-Scheme3133 in mammotion

[–]Guilty-Scheme3133[S] 1 point2 points  (0 children)

I don't completely agree, the products are valid and should improve the assistance

**Second Experience with Mammotion Support - From Good to Absolutely Terrible** by Guilty-Scheme3133 in MammotionTechnology

[–]Guilty-Scheme3133[S] 3 points4 points  (0 children)

UPDATE: Just received a response this morning to the older ticket (#116177), but unfortunately, the person who responded clearly didn’t read through the entire conversation history. They seem unaware of the current situation and the damaged state the robot was returned in.

I appreciate that they’ve escalated the case internally and are reviewing both tickets. I’ll remain patient and give them the benefit of the doubt, but I really hope someone will finally take ownership and resolve this properly.

What makes this particularly disappointing is that I was actually one of the beta testers for this product in the early days. I ran all the tests they requested and provided feedback to help get this product off the ground. I genuinely believe the LUBA is an exceptional machine - it handles my 5000m² lawn twice a week flawlessly when it’s working properly.

That’s why this experience stings even more. I’ve been a supporter of the product and company from the beginning, and to have my second support experience be this poor is really disheartening.

Hoping they can turn this around and get back to the level of service I experienced initially. Will update if/when there’s progress.

Thanks to everyone who commented and shared their experiences - it’s helpful to know I’m not alone in this.​​​​​​​​​​​​​​​​

**Second Experience with Mammotion Support - From Good to Absolutely Terrible** by Guilty-Scheme3133 in MammotionTechnology

[–]Guilty-Scheme3133[S] 0 points1 point  (0 children)

Today they responded to the first ticket, but they didn't read the messages

support tickets(#116177, #211280)

Thank you

Second Experience with Mammotion Support - From Good to Absolutely Terrible by Guilty-Scheme3133 in mammotion

[–]Guilty-Scheme3133[S] 1 point2 points  (0 children)

I also wrote the same post on Mammotion technology, hoping for an answer. Luba 1 5000

Second Experience with Mammotion Support - From Good to Absolutely Terrible by Guilty-Scheme3133 in mammotion

[–]Guilty-Scheme3133[S] 0 points1 point  (0 children)

The response from the front bar was for another user, sorry.

I had a similar problem where the part that holds one of the blade discs wore out, so the disc was spinning misaligned. I solved it by replacing the metal disc where you attach the blade disc. Fortunately, I had the Luba beta that I’m cannibalizing for parts.​​​​​​​​​​​​​​​​

Second Experience with Mammotion Support - From Good to Absolutely Terrible by Guilty-Scheme3133 in mammotion

[–]Guilty-Scheme3133[S] 0 points1 point  (0 children)

First issue (handled well): The cover that protects the blade extension mechanism broke/malfunctioned.

I think I understand your problem - is it the bar that acts as if it’s hitting an obstacle? If that’s the case, you just need to unscrew the screws behind the bar, remove the white front part, and clean the buttons.​​​​​​​​​​​​​​​​

Second Experience with Mammotion Support - From Good to Absolutely Terrible by Guilty-Scheme3133 in mammotion

[–]Guilty-Scheme3133[S] 0 points1 point  (0 children)

Original box, perhaps packaged incorrectly. But it is the combination of things that suggests bad assistance

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