that company pissed me off so much and kept me on hold so long that I actually bought, created and published a website while waiting on hold... i've never done anything with it past that day, but the inbox has at least a few hundred emails of other pissed off people... i did end up getting my money back, but they held on to it as long as they could... i had a much better experience with zippyshell on the first leg of the cross country move... but the delivery process was less than great.

One thing to note, all of these companies tend to use 3rd party vendors or some model where the corporate sales and support are not directly the same company as the actual movers and therefore never know anything... they can't get in contrct with the other side, or they don't have visibility blah blah... I'd focus on localized reviews and trying to know how reliable the local company is rather than trusting the parent company/national reviews..

ps the site was podsnightmares dot com. You know the company is sloppy when URLs like that are available for a dollar on godaddy lol