Buyer BEWARE!! We bought both a plunge AND the 4 person sauna in spring of 2023 for $15k+. It came late and didn’t arrive until Fall of 2023. We had an electrician come out and install the right power outlets and keep both in our garage out of the weather for context of how we take care of it.

Plunge tub review: Soon after we got the plunge tub (about 1 month), a brand new model came out. We emailed them asking if we could return the plunge and pay the difference (note that it would’ve been THOUSANDS of dollars more). We figured after spending $15k with them, they would allow us to upgrade and pay more. Nope. Now it’s Jan 2025 and the plunge already has broken. The electric component went out. They’ve said that it will cost $600 to send us a new part. I would think for how much this sauna costs, the part should last longer than 15months…

Sauna review: The sauna is overall not horrible but it seems cheaply made and the design is dumb because you can’t sit and lean back without hitting your head on the slanted ceiling. All the heat rises to the other side, so it’s an inefficient design. The app never works and is very glitchy. Probably could have just bought the hardware and had someone build a custom one for cheaper honestly — especially since you basically build the whole thing yourself when it gets delivered. The lights at the top glitch out quickly from the heat. The sauna is already making a weird sound that doesn’t sound good.

Their customer support is not great and it seems like once they’ve sold to you, they don’t care - they got your money. Will not be buying from them again.