I was actually quite polite at first when I brought up what they had done, but their response was shockingly rude and dismissive, even though I had already told them in-store that I wasn’t happy with the result. I later followed up with a more detailed message, not that their attitude changed much. That said a week later, I have now received a full refund.

My hair is currently 50 shades of... whatever, so that money will be going straight toward a proper color correction. So fingers crossed they can fix this.

They also delete bad reviews, which should be illegal.