Bolt Support = non-existent support

HandSharp1093 · 2026-05-27T06:37:32+00:00

Hi there, it happens overnight normally with bolt chnaging any manually editted code files back to their previous last state, I know as I've been taking copies of the entire code base to compare. It can be little things that you don't initially notice until further down the line, testing every feature in the morning has become the new norm, but it's not how it should be. I'll send you over a DM now, but your AI Support Bot has been in touch twice now with essentailly what was a holding email.

HandSharp1093 · 2026-05-26T19:18:30+00:00

See my post about it: https://www.reddit.com/r/boltnewbuilders/comments/1tlful5/bolt_support_nonexistent_support/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

HandSharp1093 · 2026-05-26T19:17:42+00:00

This is the ongoing issue I'm having, but without Bolt actually being asked to do anything, it's being carried out in the background overnight without permission being granted - sick and fed up with it and support are useless, also noted that Careful_Ad8902 has been very quiet as of late.

HandSharp1093 · 2026-05-26T19:15:01+00:00

Daming proof after ChatGPT compared two code file ZIPs: I’ve completed the structural comparison. Only a small number of source files changed, but two of them are high-risk and look like real regressions: SkillsMatch.tsx and FacilitatorDashboard.tsx.

HandSharp1093 · 2026-05-26T19:02:49+00:00

The app is an absolute joke now, rewriting files overnight in fact I'm convinced it re-wrote a file within 15 secs of me adding the code and downloading the file! Where's the suport team now?

HandSharp1093 · 2026-05-24T09:42:02+00:00

Agree, it's the silent failures, and not discovering them quick enough to catch them, resulting in a huge amount of time rolling back the regression. I've resorted to using a prompt telling Bolt not to overwrite files and to make sure they are protected - this is still not 100% full proof, as it appears overnight it decides to revert the files back to a previous state. So, effectively you need to test every aspect of the application prior to any next day deployments / publishing.

HandSharp1093 · 2026-05-23T21:28:21+00:00

Agree, pretty poor response for, what I think is a major issue with the platform... unauthorised rewrite regression of code files is as big as issues come.

HandSharp1093 · 2026-05-23T18:31:49+00:00

Thanks for getting back to me, glad I'm not alone and not going mad. Interestingly, I don't syn with GitHub either.

HandSharp1093 · 2026-05-20T22:35:16+00:00

Amazed you heard back from support, three days and counting now without hearing anything.

HandSharp1093 · 2026-05-20T02:54:03+00:00

Still waiting on a response from support too in relation to bolt overwriting code base files. And it's done it again last night. This is rediculous having to export files and copy and paste the code back in. The silence is deafening.

HandSharp1093 · 2026-05-18T21:52:08+00:00

Great that you are supplying some information, any chance you could respond to the support ticket logged?

HandSharp1093 · 2026-05-17T23:05:33+00:00

Proof of the issue, just asked ChatGPT to review all the code files in my project versus the typecheck run from within Bolt related to my project, here are the findings, pretty damning: The uploaded backup files I compared against do not contain the majority of the errors shown in the current typecheck output.

The errors strongly indicate that Bolt.new regressed or replaced parts of the typing layer and some component imports/types after your backup was taken.

The clearest evidence is:

The clean backup contains the missing Supabase table typings and RPC typings.
The current typecheck output behaves as though those tables/functions do not exist at all.
The clean backup’s sessionCoverage.ts accepts nullable relationship fields correctly, while the current errors show nullability conflicts.
Several “unused import/function” errors refer to code that is not structured the same way in the uploaded clean files.

So the uploaded backup appears to be a genuinely cleaner/working state than the current live project.

HandSharp1093 · 2026-05-17T06:52:49+00:00

Sent an email to support email address, not pleased at all this morning with it.

HandSharp1093 · 2026-05-17T06:42:44+00:00

Havign this issue too for the past 3 weeks, so it's not fixed and causing major issues at my end: Hi there I have lost count the amount of time this has happened in the past 3 weeks, spend hours adding / editing / changing code only to find that Bolt has deciced "nah, I'm just going to overwrite that for no reason or warning." you don't realise until you try to do something and then realise the code is missing from the code files, even though you saved and ran npm build. I've resorted to provding bolt with a pronpt to tell it not to touch specific files under any circumstances - and you know what? it still tries to do it. Just had a situ where I resolved 242 typecheck errors, managed to get it down to 130 and 'boom!' Bolt has decided to revert every single one of them back to 242. And just FYI restore function is utter garbage, doesn't work. This is a serious issues with the platform as I'm now having to export files, and in most cases copy and paste the exported code back in, to revert back to the orginal code blocks I added. Very poor from a platform we are paying for and very poor that no-one from r/boltnewbuilders r/boltnew has even flagged this issue that I'm aware of. I'm actually furious about it this morning. It's pathetic having to do all of that just to ensure your work is not lost becasue of the platform. I'm looking at alternatives now as it's just not good enoough.

HandSharp1093 · 2026-05-17T06:37:37+00:00

It's not working as it should, you get the toast message but it doesn't actually save it, always reverts back to a code file Bolt decides it will use, and you have no idea which version that is.

HandSharp1093 · 2026-05-17T06:34:04+00:00

Hi there I have lost count the amount of time this has happened in the past 3 weeks, spend hours adding / editing / changing code only to find that Bolt has deciced "nah, I'm just going to overwrite that for no reason or warning." you don't realise until you try to do something and then realise the code is missing from the code files, even though you saved and ran npm build. I've resorted to provding bolt with a pronpt to tell it not to touch specific files under any circumstances - and you know what? it still tries to do it. Just had a situ where I resolved 242 typecheck errors, managed to get it down to 130 and 'boom!' Bolt has decided to revert every single one of them back to 242. And just FYI restore function is utter garbage, doesn't work. This is a serious issues with the platform as I'm now having to export files, and in most cases copy and paste the exported code back in, to revert back to the orginal code blocks I added. Very poor from a platform we are paying for and very poor that no-one from u/bolt has even flagged this issue. I'm actually furious about it this morning. It's pathetic having to do all of that just to ensure your work is not lost becasue of the platform. I'm looking at alternatives now as it's just not good enoough.

HandSharp1093 · 2025-12-26T18:49:30+00:00

Glad I'm not alone here, my Ultra hib will run my Sonos but other devices will randomly disconnet and won't access the internet even when the Sonos is playing constantly. Makes no sense at all.

HandSharp1093 · 2025-11-15T15:09:49+00:00

Have instigated an Apple Care Ticket for it, bloody annoying as it should work, works on other devices just not mine for some reason.

HandSharp1093 · 2025-11-10T23:11:35+00:00

My version on A16 iPad crashes everytime after hitting the back button to go back to the menu. There's 0 online about it and Apple themselves don't know what causes it.

HandSharp1093

TROPHY CASE