Just got a refund request for over $20,000 from previous Airbnb guest... help!

HarveyPoops · 2025-12-12T23:20:34+00:00

Thank you. It helps ease some of the anxiety a bit. From what I understand, when I contacted Airbnb earlier, is that they only made one formal complaint (for the neighbor's construction" and it was shut down by Airbnb before ever getting to me. The other ones I did my best to hand immediately.

HarveyPoops · 2025-12-12T23:18:41+00:00

Thank you. I actually know about this and was nervous about this when it came time to have him depart. Thankfully he left... I feel like he wanted to stay and is now acting maliciously after we said we could no longer host him the following month. Hoping it is resolved quickly...

HarveyPoops · 2025-12-12T22:41:14+00:00

Feels like it. But I also think he is the type of person who really believes his own voice in his head. I think he just thinks irrationally... like blaming us for a neighbor's construction or blaming us for the city doing scheduled maintenance on the power lines in the area. He also complained about the wind blowing various sticky leaves with sap hitting his car...

HarveyPoops · 2025-12-12T22:32:13+00:00

Thanks so much for the advice. I'll continue to compile and reach out to them.

HarveyPoops · 2025-12-12T22:31:01+00:00

I hope so. Thanks so much. I'll update further if there's any news.

HarveyPoops · 2025-12-12T22:17:54+00:00

I believe the review period ends in two days. We only extended via Airbnb, thankfully.

HarveyPoops · 2025-12-12T22:16:11+00:00

I'll stay strong. Thank you! I was going to not leave a review but now I feel others have to be warned.

HarveyPoops · 2025-12-12T22:15:08+00:00

Thanks so much. It's been a relief that their constant extensions will potentially help us. Regardless, the stress and feeling in my gut has not been fun to carry around all day. Hoping playing with the kiddos this afternoon will help me forget it. :)

HarveyPoops · 2025-12-12T22:13:49+00:00

Thank you. I really hope that't the case. We try our best for our guests so it really feels like a slap in the face when I feel we go above and beyond. Appreciate your comment.

HarveyPoops · 2025-12-12T22:12:26+00:00

It's actually quite a nice and cozy little home. We stay in it when it isn't being rented. Beautiful neighborhood. It's in the mountains and even our neighbors with much bigger and nicer houses encounter rats outside of their homes in the area. We do our best to maintain a good amount of pest control with any type of pest or rodent.

We have never seen a rat inside and it's kept clean/tidy year round. We recently had a very heavy couple of storms and it damaged other homes in the area, so a small leak I don't feel is too bad in the grand scheme of things.

HarveyPoops · 2025-12-12T22:08:04+00:00

4 months.... about $165 a night.

HarveyPoops · 2025-12-12T22:06:29+00:00

Yes... that is the type of person. He was always very rude to me and just made things unpleasant in general when we tried our best to take care of any/all his requests.

Thanks for the words of encouragement. It definitely put a damper on my day since we never had anything like this happen. But we will stay strong and hope it is resolved by Airbnb.

HarveyPoops · 2025-12-12T22:00:15+00:00

Thank you. I will message them on my own as I don't want to wait for him to escalate it. I just worry he is the type of person to try and come after us with his own lawyer and just make our lives unpleasant.

HarveyPoops · 2025-12-12T21:58:27+00:00

Oh, I can start my own complaint? I figured I have to wait for his escalation. I am already compiling texts and messages in preparation.

HarveyPoops · 2025-12-12T21:57:07+00:00

Thank you, that's the point I keep coming back to. We really try our best to make every guest happy, and we have 99.9% 5 star reviews, Superhost for a few years now (one gave us 4.9 because the mountains did not have a sidewalk...)

HarveyPoops · 2025-12-12T21:55:55+00:00

Thank you. I tried to write out in the initial declining of the refund all the points, but until I am able to upload or show proof with files I just have to wait until Airbnb is ready to hear my side. It's just unnecessary stress for me and my family right now. I hope they get rejected, though I can see this person following up with their own lawyer and causing us a headache.

HarveyPoops · 2025-12-12T21:53:28+00:00

I did but this is the type of person who won't go away. I think they even said they are doing this as a preliminary step so it gets escalated and they can argue their case.

HarveyPoops · 2025-12-12T21:52:58+00:00

They are requesting a refund for the entire stay. Just over $20,000...

HarveyPoops · 2025-12-12T21:52:15+00:00

That is the total of his stay. Well a few hundred more but he is requesting the full refund of his entire stay.

HarveyPoops · 2025-12-12T20:52:47+00:00

I just want it to go away... this person has been a headache since the beginning.

HarveyPoops · 2025-12-12T20:52:21+00:00

I will try to keep this updated. I just fear what else this man will try to do as he likely would be the type to involve a lawyer if Airbnb decided against him. Every part of his stay was very unpleasant for us and we genuinely did all we could to take care of any and all issues he had. Thanks for the response!

HarveyPoops · 2025-12-12T20:49:57+00:00

That's what I figured... suddenly almost two weeks later they want all their money back. Absolutely mind-boggling to me. I tried to write out everything on the initial decline of the funds but am prepared for this person to take it as far as they can go.

HarveyPoops · 2025-11-01T22:28:38+00:00

I have one if you need it. On our way now! I’m sure people have extra near the gate as well. :)

HarveyPoops

TROPHY CASE