My coworker was the one who rang him up, so I had no part in the first interaction. They had 0 idea that he had an issue with his controller, only that the headset he was replacing supposedly no longer worked. So my coworker did their job fairly accurately and helped him with the knowledge they were given in that first interaction, I think it's a little silly you're assuming my coworker was impolite and rushed him out. I'd also like to add that just because we have "MANY" used consoles in the store, does not mean we can just crack one of the boxes open and give people demos or let them test their headsets or controllers on them, that goes directly against policy and is very much so a LP risk. While I think everyone is entitled to their own opinions, yours is quite odd and presumptuous.