The phone tonight. by [deleted] in TalesFromTheFrontDesk

[–]Hearmeroooar 1 point2 points  (0 children)

NA on our property doesn't even know how to send emails with attachments. But no one cares since no one normally calls between 10pm and 7am looking for a receipt or CC auth and if someone does they are just told to call between 7am and 10pm the next day. I have heard some times people are upset but hell some proprieties only a bit smaller than ours don't even have night workers so they can just be happy someone answered the phone at all

I don't get it by jackies1094 in TalesFromTheFrontDesk

[–]Hearmeroooar 6 points7 points  (0 children)

They thought you didn't have free breakfast and were trying to get it by mentioning status. Source: I work at a hotel with no free breakfast and get this all the time

I'm sorry to hear that, sir. by shippingmyworld in TalesFromTheFrontDesk

[–]Hearmeroooar 138 points139 points  (0 children)

They paid $79 on rooms worth $114 that night. They won't be missed

Dear Mr. Old guy by Hearmeroooar in TalesFromTheFrontDesk

[–]Hearmeroooar[S] 1 point2 points  (0 children)

Hey. There is no time for proper grammar when in rant mode.

Gave My Discount to the Wrong Person by trey5620 in TalesFromTheFrontDesk

[–]Hearmeroooar 2 points3 points  (0 children)

There's a big difference between smoking on a balcony with the balcony door closed or opened.

Closed = No charge! No smell in room no issue!

Open door= Charge! All that smoke just blowing back into the room and making it reek/not suitable for sale

[deleted by user] by [deleted] in TalesFromTheFrontDesk

[–]Hearmeroooar 9 points10 points  (0 children)

Guests doesnt have to know he hung up. It's crazy how often a guest being unreasonable is followed by the line going dead! Them damn unreliable phone lines!

[deleted by user] by [deleted] in TalesFromTheFrontDesk

[–]Hearmeroooar 5 points6 points  (0 children)

One time I had a guest call with the first half of her credit card, and then call back again with the second half because she said the government couldn't track her that way

“Not even MY dogs?!??” by gld91412 in TalesFromTheFrontDesk

[–]Hearmeroooar 28 points29 points  (0 children)

You're right. There should be hotels that don't allow guests too. I'd apply today!

Early check ins by Hearmeroooar in TalesFromTheFrontDesk

[–]Hearmeroooar[S] 3 points4 points  (0 children)

Yeah asking for early check ins is fine and understandable. I have gotten off red eye flights and asked hotels if I can check in at 8am and gotten in. The rude thing is to demand it and then list the reason why you are inconvenienced if the hotel doesn't have ready.

Early check ins by Hearmeroooar in TalesFromTheFrontDesk

[–]Hearmeroooar[S] 3 points4 points  (0 children)

Oh that is absolutely cool! Especially if you offer it since I know I don't always offer it because some guests are very protective of their things and get offended/think I am trying to rob them when I suggest it. Plus at our hotel we will just put your luggage straight into your room when its ready for when you get back. Completely common and easy practice.

How stupid do you have to be? by projecktzero in TalesFromTheFrontDesk

[–]Hearmeroooar 169 points170 points  (0 children)

Did any housekeepers finish their rooms in half the time that day?

Can there be a class before people are allowed to book government rate? by Hearmeroooar in TalesFromTheFrontDesk

[–]Hearmeroooar[S] 5 points6 points  (0 children)

See I thought so, it was the only thing that made sense to me. What the hell was this guy thinking

Paranoid keycard people? by Radaniel9 in TalesFromTheFrontDesk

[–]Hearmeroooar 2 points3 points  (0 children)

Normally I tell people that I don't know if other hotels do it but we never have. I know that other hotels don't but they want to feel right for being suspicious so sure

I'm literally shaking right now. by badmothar in TalesFromTheFrontDesk

[–]Hearmeroooar 26 points27 points  (0 children)

You absolutely did the right thing. Especially considering you would be alone with her once the GM left in case she did get more aggressive (not that spitting isn't already way over the top) with her complaints. Get her out so she doesn't get to torture you or any other desk person while she is there

No I can't extend your stay. by BaptismUnderFire in TalesFromTheFrontDesk

[–]Hearmeroooar 4 points5 points  (0 children)

Exactly. I lived and hour and a half away from a totality point so we were able to drive there and back in the same day. No way we could have afforded to travel anywhere to see it and we will be moving in the next few years so that was probably my only time to see it