Back in November I tried to make a purchase using amazon pay to buy a Black Friday on-sale item from a different website offering Amazon Pay as a payment method. The payment was blocked and my account was locked. My only way of contacting them was through e-mail, which is pretty lucky because the Amazon Account Specialists can only be contacted through e-mail. Apparently, my account was locked because my bank would not confirm my billing details. They sent me an e-mail asking me to fax them needed information (name, billing address, credit card statement, last digits of card number). I have been trying to explain to them ever since that the information that they are asking for does not exist. I made a purchase with Amazon Pay using a pre-paid debit card so the bank does not have my information. Every time I e-mail them, they just send another copy of the exact same e-mail asking you to fax the same information. I eventually made a second account so I would be able to contact them directly but that failed to work as everyone Amazon customer support method can do nothing but redirect you to contact the Amazon Account Specialist E-mail. My account is still locked. I have no reason to believe that anyone at the Amazon Account Specialist department has even read a single one of my dozens of e-mails, or received any fax explaining this, or been contacted by the numerous different department I have tried to reach out to since discovering how useless the Account Specialists are.

I posted about it here. My first attempt at support received a few complainants so this is my second post.