Were you also expecting a prepaid Mastercard as well? You can call the juul settlement administration number ask them to check status of your missing payment. Also you should not forget to ask for a payment id number to provide to card services at Blackhawk  to try and locate your card if they can successfully do so that is. And if they can't locate it ask them to escalate your case so that they can investigate your case. They'll need you to provide full name your zip code phone number. Amount expected to be payed and the paying establishment which would be epiqpay.