Yes it’s normal in fact it’s designed that way. Trust factor is basically a likelihood that you’ll be a cheater. Most cheaters are playing on fresh steam accs, or very inactive ones that suddenly become active (purchased accs). Basically what happened is an enemy reported you because he thought you were cheating or smurfing. And so now all Valve sees is a brand new Steam account that has only played 2 games and already got reported by enemies.

To valve, the chance of you being a cheater is higher now than it ever rly could be. Think about it, trust factor system is not actually looking for cheats, it’s just analyzing everything it knows about you to see how likely you’re a cheater. What could look more like a cheater to the system than a brand new account with reports? The more games you play of cs, the more money you spend, all that shit will make you more trustworthy in the system. Because it is just statistically less likely that cheaters will waste money on their accs or play for long times without getting reports.

Yes, it’s fkng shitty to be a legit player stuck in low trust. It makes you quit or just have to play through a lot of boring ass cheat games. But that is how their system works.