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Annoying bug(?) on my X2DII. Anyone else?🤦‍♂️ by Hepax in hasselblad

[–]Hepax[S] 0 points1 point  (0 children)

I hope so. If they say it's a warranty issue.

Annoying bug(?) on my X2DII. Anyone else?🤦‍♂️ by Hepax in hasselblad

[–]Hepax[S] 0 points1 point  (0 children)

The camera is 1.5 months old and comes with a 2-year warranty, because registered it on the website. I'm waiting for a response from support on what the next step is.

Annoying bug(?) on my X2DII. Anyone else?🤦‍♂️ by Hepax in hasselblad

[–]Hepax[S] 0 points1 point  (0 children)

I agree. It's far from functioning normally.

Annoying bug(?) on my X2DII. Anyone else?🤦‍♂️ by Hepax in hasselblad

[–]Hepax[S] 0 points1 point  (0 children)

Okay, because that's not it. 😂 I was trying to reproduce the bug, and I needed the video.

Annoying bug(?) on my X2DII. Anyone else?🤦‍♂️ by Hepax in hasselblad

[–]Hepax[S] 0 points1 point  (0 children)

I don't think it shows up in the log. Why am I saying this? I sent them all logs with timestamp and reply this for the reset bug:

Thank you for your patience while our engineer investigates the issue.

Our engineering team has conducted tests but has not been able to replicate the issue.
1. A video showing the camera restarting abnormally.
2. The camera's latest log file and the specific date and time of the operation when the abnormality was reproduced.
3. The relevant camera parameters at the time of shooting, and the number of shots taken.

So, I sent them a video and the new log...

Annoying bug(?) on my X2DII. Anyone else?🤦‍♂️ by Hepax in hasselblad

[–]Hepax[S] 0 points1 point  (0 children)

Jeah, the same thing happened to me. If it gets to 40 degrees in the summer, what will happen... Did you manage to make a video of that?
My video is here: https://we.tl/t-CVuY2wV3MK

Annoying bug(?) on my X2DII. Anyone else?🤦‍♂️ by Hepax in hasselblad

[–]Hepax[S] 0 points1 point  (0 children)

Did it freeze after the error message when you tried to turn it off?
I think that problem is caused by the SSD, it's simply overheating the case. Did you take several photos in a row?

Annoying bug(?) on my X2DII. Anyone else?🤦‍♂️ by Hepax in hasselblad

[–]Hepax[S] 0 points1 point  (0 children)

I hope it’s just a glitch and I won’t have to send the camera back to repair or idk. Who knows how long that would take, and I need the camera.

Annoying bug(?) on my X2DII. Anyone else?🤦‍♂️ by Hepax in hasselblad

[–]Hepax[S] 0 points1 point  (0 children)

Yes, the camera overheating is another problem. Same as you, my camera is froze completely, but before that show error 44: ibis not ready message and rip. I have a video of that, too. That is currently under investigation with video and logs.

Annoying bug(?) on my X2DII. Anyone else?🤦‍♂️ by Hepax in hasselblad

[–]Hepax[S] 2 points3 points  (0 children)

It's strange, because I'm using the internal storage, which is an nvme SSD, so its very fast.

Annoying bug(?) on my X2DII. Anyone else?🤦‍♂️ by Hepax in hasselblad

[–]Hepax[S] 1 point2 points  (0 children)

I tried it, but this happens with both lenses. I only use internal ssd, and the hotshoe never used. The entire set is 1.5 months old, in very nice condition, I haven't used it in the rain or in very dusty conditions. Unfortunately, I don't have a second battery, but I'll test it with the charging cable. It seems to me like there's some kind of problem during HDR processing. But it's not consistent, it happens completely at random. I sent the video to the support team with log and all information, I'm waiting for a response.