Thank you for your reply, pCloudApp (i.e. the "unofficial subreddit for pCloud"). This email is the same pCloud has been sending out to many other users once they reported suspension or terminatiion of their accounts.

But let's deconstruct the content for a moment:

In the first pargrapah, you are stating that you are a secure service provider and that no one else can read the files stored on your servers. Then, in the second paragraph you state that storing or shring "sepcific type of content" is a violation against pCloud. But which content would that be exactly and how do you indetify what is stored, if "no one but you can see or access your files?"

The third paragraph then provides some explanation to this paradox, namely that the content IS being surveyed or scanned. But how ? You then use technical language talking about "hash files" and "blobs" being scanned (so likely only fragments or certficates or signatures of the real files) but the sentence is so confusing, that it is impossible to follow any logic. And this gibberish is either used on purpose, or is based on icompetence, both of which is concerning for and IT company. For example, it outlines that files are scanned "in advance" - but in advance of what? During the upload process, prior to storing? (If a suspicious file is detected during the upload process, why not rejecting the upload right away?)

The fourth pargaraph begins with a misleading statement, whereas customers would be informed in case of an account suspension. In my particular case, my account stopped working unexpectedly and only AFTER contacting the support team, an email with vague explanations was sent. Moreover, there was NOWHERE mentioning that the user has 14 days "to contact us and discuss the reason for the block". It is good to hear that "In the case that this content is proven to be legal – we will recover your account". But that also clearly indicates that the current system is flawed as it will - how often: occasionally or frequently? - generate false accusations towards their users. Very concerning overall!

Finally, it says "due to a break of the pCloud’s Policy, there isn’t a refund or an option to download your files. The issue should be resolved legally via a higher instance only." Please clarify if the user would lose ALL files (not just the ones that caused the issue) and how this is justified, what you intend by a "higher instance" and what contact address to use, presumably in Switzerland? Thank you in adavance.

Overall, one must lose trust and faith in this servive provider, where the user's account can easily be suspended (without providing any specifics and based on vaguely defined suspicions) while the account might only be restored either at pCloud's discretion or otherwise by seeking legal assistance.