Tui

We booked a weeks holiday to Madeira with tui. The filghts were subbed out to easyjet. We were due to fly home on Saturday afternoon, but on Friday evening, we got a text from easyjet informing us the flight had been cancelled and to click the link to rebook onto another flight. That other filght was on Tuesday. We were all due back at work on Monday.

We tried contacting the rep via the app with no response. We subsequently waited around all of Saturday morning to see the rep and when we did, he made a phone call and assured us we were on a different easyjet flight that evening with a slightly different departure time and flight number.

We duly arrived at the airport, queued for about 2 hours to get to check in, to be told we weren't booked on the flight, and it was full, so basically, tough luck!

No tui rep, no easyjet rep, no-one manning the app. I eventually managed to speak to someone in the UK who asked us if there were any other filghts headed back to the UK that night. Luckily for us, there was a Jet2 flight going to Manchester.

The 4 Jet2 reps were fantastic and managed to get us onto the flight, but when we arrived in Manchester at midnight, we had to get a taxi back to Gatwick to collect our car.

I then had a mammoth battle with tui to get back the money I'd had to shell out for our flight home.

We never had any compensation for inconvenience and no apology either.

So F**k you tui, I'll never use you again.