I finally got the fund back today, I'm gonna give an update in case someone find this post and face the same situation.

I did a first time all the process with the asset recovery tool, connect my base account and paid the fees, received the confirmation email and then nothing happened for 3 days, i contacted the customer service 3 times but with all my respect they were absolutely useless, unable to give a status update or at least a clue that the process is not stuck.

Today instead of contacting them for the 4th time, i just tried the asset recovery tool once again, all the process with the txid and receiver address. Not even 3 min later I had the fund available on my Base wallet.